Hotel 6 estrelas muito bonito paisagismo e arquitetura porém não tem privacidade nem uma. Todas áreas comuns são abertas ao público. Ficamos esperando mais de 1h no hall para liberar o quarto mas não liberaram para ir no restaurante do hotel. O passei para conhecer a “cidade Matarazzo” a guia estava perdida era primeira vez. Eles precisam separar quem circula pela cidade Matarazzo de quem está hospedado no hotel
Powergirl13
家庭出遊
超豪華尊貴間 - 帶2張大床
入住於2026年03月
3.5
評價於:2026年04月11日
Very disappointing experience for a hotel of this reputation. From a dirty bathrobe on arrival to consistently disorganised and inattentive service, the stay fell well below five-star standards.
Dining experiences were particularly frustrating, with long waits, poor coordination, and a lack of professionalism. At one point, we were asked to wait despite available tables, while other guests were prioritised ahead of us.
Although one staff member called Eric, made an effort to recover the situation, the overall lack of service, leadership, and attention to detail made this stay far from what is expected of a luxury hotel.
☹️☹️
訪客用戶
商務出差
超豪華尊貴間 - 帶2張大床
入住於2025年12月
5.0
超讚
評價於:2025年12月07日
Amazing hotel, great service, gym is incredible
訪客用戶
商務出差
經典房
入住於2025年09月
5.0
超讚
評價於:2025年11月02日
Hotel optimo! Muito confortavel. Funcionários muito atenciosos.
Hotel 6 estrelas muito bonito paisagismo e arquitetura porém não tem privacidade nem uma. Todas áreas comuns são abertas ao público. Ficamos esperando mais de 1h no hall para liberar o quarto mas não liberaram para ir no restaurante do hotel. O passei para conhecer a “cidade Matarazzo” a guia estava perdida era primeira vez. Eles precisam separar quem circula pela cidade Matarazzo de quem está hospedado no hotel
Powergirl13
家庭出遊 超豪華尊貴間 - 帶2張大床
入住於2026年03月
3.5
評價於:2026年04月11日
Very disappointing experience for a hotel of this reputation. From a dirty bathrobe on arrival to consistently disorganised and inattentive service, the stay fell well below five-star standards.
Dining experiences were particularly frustrating, with long waits, poor coordination, and a lack of professionalism. At one point, we were asked to wait despite available tables, while other guests were prioritised ahead of us.
Although one staff member called Eric, made an effort to recover the situation, the overall lack of service, leadership, and attention to detail made this stay far from what is expected of a luxury hotel.
☹️☹️
訪客用戶
商務出差 超豪華尊貴間 - 帶2張大床
入住於2025年12月
5.0
超讚
評價於:2025年12月07日
Amazing hotel, great service, gym is incredible
訪客用戶
商務出差 經典房
入住於2025年09月
5.0
超讚
評價於:2025年11月02日
Hotel optimo! Muito confortavel. Funcionários muito atenciosos.
Shuangwaiwai7
夫妻/情侶出遊
經典房
入住於2026年04月
訪客用戶
好友出遊
豪華房
入住於2025年10月
匿名用戶
獨自出遊
經典房
入住於2025年07月
Sailimuhong
商務出差
尊貴房
入住於2024年05月
訪客用戶
其他
經典房
入住於2023年09月
訪客用戶
商務出差
尊貴房
入住於2023年11月
訪客用戶
家庭出遊
豪華房
入住於2026年04月
Powergirl13
家庭出遊
超豪華尊貴間 - 帶2張大床
入住於2026年03月
訪客用戶
商務出差
超豪華尊貴間 - 帶2張大床
入住於2025年12月
訪客用戶
商務出差
經典房
入住於2025年09月
Shuangwaiwai7
夫妻/情侶出遊 經典房
入住於2026年04月
訪客用戶
好友出遊 豪華房
入住於2025年10月
匿名用戶
獨自出遊 經典房
入住於2025年07月
Sailimuhong
商務出差 尊貴房
入住於2024年05月
訪客用戶
其他 經典房
入住於2023年09月
訪客用戶
商務出差 尊貴房
入住於2023年11月
訪客用戶
家庭出遊 豪華房
入住於2026年04月
Powergirl13
家庭出遊 超豪華尊貴間 - 帶2張大床
入住於2026年03月
訪客用戶
商務出差 超豪華尊貴間 - 帶2張大床
入住於2025年12月
訪客用戶
商務出差 經典房
入住於2025年09月