皮涅羅斯金塔 - 費尼克斯酒店 (Golden Tower Pinheiros by Fênix Hotéis)

За 2 недели останавливались три раза. Отель хорошо расположен, в приятном районе.  Чисто, завтрак приемлемый.  Персонал вежливый.  На английском говорит только ресепшен.  Отель уставший.  Я бы сказала это неплохие три звезды, а не 4.  С чемоданом ни разу не помогли, хотя я шла вся увешенная сумками. Полотенца застиранные, мебель старая. В таком климате не дают в номер воду и кранов с питьевой водой в отеле нет, хотя это очень распространено.  Но самое неприятное, что в отеле ( 4 звезды) не работают сейфы в номерах, хотя они есть.  Дважды просили починить, обещали и не сделали.  В результате у меня украли наушники apple. А также при выезде из отеля обнаружила приписки в счете, на которые указала, чем очень огорчилась девушку на ресепшен:). Разбирались долго и вяло, но у меня как на грех время было.  Остановиться в отеле можно, но аккуратно! Я больше к ним не приеду.

Hotel envelhecido. Café da Manhã (Pequeno Almoço) razoável. Instalações no quarto também razoáveis. Avaliação levando em conta o preço da diária.

Nice, quiet and enjoyable. Just I have an issue about the creadit card that is in review, I was charged twice by the app (pre autorization) and at the hotel. I'm waiting for a response

I booked this hotel expecting a four-star experience, but honestly, I would rate it no more than three stars. The hotel is very old, and the check-in experience was terrible. I had to wait for a very long time while the staff were dealing with a group of guests. Since I don’t speak Portuguese, it was especially difficult to get any assistance. The manager was at the front desk but did not seem to be helping, and the overall attitude was not very friendly. The experience at the rooftop sauna was even worse. I waited around 45 minutes for the sauna to heat up. Then, when I went to the nearby wash area and turned on the tap, it suddenly broke and sprayed water everywhere. My clothes, towel, and belongings were completely soaked. I had to call reception and wait for someone to come to the rooftop and deal with the problem. I was also trying to control the water myself while waiting for staff to arrive. Because of this, I couldn’t even use the sauna after waiting 45 minutes for it to heat up. I went to reception to give them my feedback while I was still wearing my wet clothes. They told me they would speak to the manager and get back to me. However, later they told me the manager had already left. They then said, “I can give you two bottles of water.” I did not accept the water. I wasn’t asking for free water—I was simply giving feedback about a very bad experience and expected the hotel to take the problem seriously. To make things even worse, our room key card stopped working after it got wet. My partner had to wait outside the room for 15 minutes while we tried to resolve the problem. The whole situation was just a nightmare. There was also a terrible noise problem during the night. At around 4:30 a.m., the room next door was extremely noisy, and an alarm kept going off for about an hour. I couldn’t sleep from 4:30 to 5:30 a.m. Another disappointing part is that the hotel’s profile photos make the rooftop look beautiful, with a rooftop swimming pool and a nice view. In reality, there is almost no view at all. The swimming pool is extremely small—only around four square meters—and the gym and swimming pool are basically together in one very small space. It looks completely different from the photos I saw when booking. Overall, the hotel is very old, the facilities are much smaller and less impressive than the photos suggest, the service was disappointing, and the problems we experienced were not handled properly. For the price, this hotel is simply not worth it. It was a really frustrating and disappointing stay.

Ótimo café da manhã. Quarto amplo e confortável. Rápido check-in e check-out.

Situación excepcional, personal amable, es un poco antiguo

Personal muy amable y hotel antiguo pero bien situado

Situación excepcional, personal amable, es un poco antiguo