方舟 (Ark)

多謝Penelope 主動聯絡我們及提前幫助安排交通入住酒店。 好驚喜可以upgrade到房型。酒店新，設計風格美及十分乾淨，可以在酒店欣賞日落。 交通都方便，行8分鐘有巴士站去Fira以及可以逛Pyrgos景點及美食餐廳 、近Santo wines。滿意住宿，下次會再嚟呢間酒店。

Very nice hotel and clean. They had everything you might need inside the room. The bed was super comfortable and the breakfast was ok. The only downside would be the plunge pool. It was a bit shallow and not so warm but that is a matter of preference.

美麗的風景 很好的服務 房間很大

Upon entry to our room for our honeymoon 訂房網站, an accessible/disabled room was provided without prior communication. Since the hotel website and 訂房網站 still had available rooms (same room type) for the next 2 days, we asked if we could switch to another room and move back to this room on the 3rd night. Response was “hotel was fully booked but let us know if there is anything we can do about it” without any other help and this is the only accessible room for this hotel. One of the bath towel was dirty with grey marks on one side and the shower floor area was not clean. Plunge pool water level was very shallow (about 80cm deep) whereas the standard should be at 1.2+ meter (could be due to it being an accessible room). Water level was much lower than the edge and therefore you won’t be able to see the landscape unless the water level in the other rooms which can be seen from our balcony. Water temperature is only heated to 27 degree C as told by the front desk. No complimentary bottle of water was provided during our stay. Breakfast was outsourced, bread quality was subpar compared to other hotels we’ve stayed in Greece.

Overall we had a lovely stay at Ark Santorini. We stayed for 7 nights. Positives: Good size room and housekeeping was excellent throughout — room was always spotless, thank you to the housekeeping team. Negatives which left us disappointed on checkout: We were charged extra for water bottles. We only asked for 1-2 bottles per day whilst by the pool. There was an Evian bottle in the minibar fridge so we assumed the other non-branded bottles were complimentary. I have never stayed in a hotel where water is not provided, especially in this heat. We were also charged extra for Nescafé capsules with no communication that the coffee machine was not complimentary. We were given decaf capsules for breakfast which weren’t always used, so it felt petty to be charged for the ones we did use. The biggest issue was the blocked shower which leaked into the room almost every day. I raised this a couple of times and it was never rectified. We had to place lots of towels on the floor each time we showered to stop water travelling into the main bedroom. Breakfast / food was average. Lovely hotel overall but after 7 nights we wish we had left on a better note.

Perfect honeymoon 🥰

Poor service, very far from the center! Terrible breakfast! Stay away from this place! Horrible.