加勒比希爾頓酒店 (Caribe Hilton)

太差了，入住辦理等了一個多億小時，入住後陽台看出去就是一片破舊的大平台，非常角落裡有一點點海景，跟訂房網站寫的房型完全不符。跟前台提出我們是希爾頓金卡會員，要求換或者升級房間，説沒得換，滿了。轉頭看見給其他白人升級了。妥妥的種族歧視。並且不存在英文溝通問題，我們英文很好。浴缸是藍黑色的墨汁，擦不掉。洗澡下水道堵。沙灘很小，很髒，沙子非常粗。晚上10點開始，隔壁幾個房間的房客，可能是一大家朋友，互相踹門，拍門，在走廊大聲打鬧，一直持續到凌晨兩點半，吵得我一夜無眠。酒店完全不管！！！！！最失敗的預訂，加上早餐每天3300+的價格，差到無與倫比。

位置很方便，酒店設施很齊全，泳池沙灘都蠻不錯，但是酒店老房間小是硬傷，不過還有的還是有。但是前台有點不靠譜，什麼事情不問就不説，resort fee沒有提前講，直接在depost裡面扣。效率也很低，蠻離譜的。

不推薦 設施也老 但是前台服務很不錯

Amazing service. Delicious breakfast, lots of food locations with variety.

Great location where we could grab scooters and run out to explore when we didn’t want the hassle of parking our car down town.

Hotel vieillot et très cher pour les prestations. Piscine sale et rare de trouver un transat qui ne soit pas réservé ! Attente de 10 minutes le marin pour le petit déjeuner (et demande de tips alors que c'est un buffet)

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

Our yearly birthday destination for my son

開始入住房間很一般，沒有熱水。經過協調酒店給升級房間好很多。周圍景色很美！訂房網站很給力免去兩天的入住稅，感謝！

Great staff great service good with cleaning