Amazing service. Delicious breakfast, lots of food locations with variety.
訪客用戶
夫妻/情侶出遊
花園翼特大床房(帶陽台)
入住於2025年03月
4.5
很好
評價於:2025年03月27日
Great location where we could grab scooters and run out to explore when we didn’t want the hassle of parking our car down town.
訪客用戶
家庭出遊
波浪翼海景兩張雙人床房(帶陽台
入住於2024年04月
2.5
評價於:2024年04月29日
Hotel vieillot et très cher pour les prestations. Piscine sale et rare de trouver un transat qui ne soit pas réservé ! Attente de 10 minutes le marin pour le petit déjeuner (et demande de tips alors que c'est un buffet)
訪客用戶
家庭出遊
花園翼海景兩張雙人床房(帶陽台)
入住於2024年02月
3.0
評價於:2024年02月26日
DO NOT STAY HERE.
This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area.
And just to add insult to injury- I was charged $30 for a bottle of sunblock
Some good things about it:
- Very close to Old San Juan
- Staff was friendly, despite their inability to properly serve guests
Photo: Completely empty pool because who could swim in freezing water?
Amazing service. Delicious breakfast, lots of food locations with variety.
訪客用戶
夫妻/情侶出遊 花園翼特大床房(帶陽台)
入住於2025年03月
4.5
很好
評價於:2025年03月27日
Great location where we could grab scooters and run out to explore when we didn’t want the hassle of parking our car down town.
訪客用戶
家庭出遊 波浪翼海景兩張雙人床房(帶陽台
入住於2024年04月
2.5
評價於:2024年04月29日
Hotel vieillot et très cher pour les prestations. Piscine sale et rare de trouver un transat qui ne soit pas réservé ! Attente de 10 minutes le marin pour le petit déjeuner (et demande de tips alors que c'est un buffet)
訪客用戶
家庭出遊 花園翼海景兩張雙人床房(帶陽台)
入住於2024年02月
3.0
評價於:2024年02月26日
DO NOT STAY HERE.
This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area.
And just to add insult to injury- I was charged $30 for a bottle of sunblock
Some good things about it:
- Very close to Old San Juan
- Staff was friendly, despite their inability to properly serve guests
Photo: Completely empty pool because who could swim in freezing water?
匿名用戶
家庭出遊
海灘翼兩張雙人床房(帶陽台)
入住於2025年04月
M315364****
好友出遊
花園翼特大床房(帶陽台)
入住於2025年01月
訪客用戶
夫妻/情侶出遊
海灘翼海景特大床房(帶陽台)
入住於2024年08月
訪客用戶
夫妻/情侶出遊
花園翼特大床房(帶陽台)
入住於2025年03月
訪客用戶
家庭出遊
波浪翼海景兩張雙人床房(帶陽台
入住於2024年04月
訪客用戶
家庭出遊
花園翼海景兩張雙人床房(帶陽台)
入住於2024年02月
CARESSEAshlei
家庭出遊
波浪翼兩張雙人床房(帶陽台)
入住於2024年06月
1367105****
家庭出遊
行動無障礙花園翼兩張雙人床房(帶步入式淋浴)
入住於2024年12月
訪客用戶
好友出遊
花園翼兩張雙人床房(帶陽台)
入住於2025年08月
訪客用戶
商務出差
海灘翼特大床房(帶陽台)
入住於2025年05月
匿名用戶
家庭出遊 海灘翼兩張雙人床房(帶陽台)
入住於2025年04月
M315364****
好友出遊 花園翼特大床房(帶陽台)
入住於2025年01月
訪客用戶
夫妻/情侶出遊 海灘翼海景特大床房(帶陽台)
入住於2024年08月
訪客用戶
夫妻/情侶出遊 花園翼特大床房(帶陽台)
入住於2025年03月
訪客用戶
家庭出遊 波浪翼海景兩張雙人床房(帶陽台
入住於2024年04月
訪客用戶
家庭出遊 花園翼海景兩張雙人床房(帶陽台)
入住於2024年02月
CARESSEAshlei
家庭出遊 波浪翼兩張雙人床房(帶陽台)
入住於2024年06月
1367105****
家庭出遊 行動無障礙花園翼兩張雙人床房(帶步入式淋浴)
入住於2024年12月
訪客用戶
好友出遊 花園翼兩張雙人床房(帶陽台)
入住於2025年08月
訪客用戶
商務出差 海灘翼特大床房(帶陽台)
入住於2025年05月