斯坦亞公園酒店 (Stanyan Park Hotel)

고풍스러운 방이였습니다

I was a guest at the Stanyan Park Hotel for a three-week stay last month. I am writing to formally and urgently raise a complaint regarding a serious incident that occurred during my stay — involving a breach of privacy, an unfulfilled refund promise, and racially discriminatory treatment. I sent a personal email yesterday, but since I have not received any response from the hotel, I am uploading it here once again. During my stay, despite a clearly displayed “Do Not Disturb” sign on my door, a housekeeping staff member entered my room without knocking, waking me from sleep. This was a deeply distressing and unacceptable violation of my privacy. I reported the issue immediately and was told that one night’s stay would be refunded. However, no further action was taken, and even at checkout, I was simply told that the refund would be handled and that I could leave without concern. I trusted those assurances, but after returning to Korea and reviewing my credit card statement, I was shocked to see that the refund was never processed. In fact, the full two-week amount had been charged — including the night that was promised to be refunded. The first week was prepaid through a third-party site, while the remaining two weeks were booked directly with your hotel. Following the incident, my room was not reassigned to another housekeeper. I felt unsafe and uncomfortable, and as a result, I did not request any further housekeeping. I had to clean the room myself, take out the trash, and handle all responsibilities on my own for the remainder of the stay. As an Asian woman traveling alone with limited English proficiency, I felt extremely vulnerable, neglected, and disrespected. The lack of accountability and follow-up strongly suggests I may have been treated differently based on my race, gender, or language ability. This goes far beyond a simple service issue — it reflects a serious failure to protect and respect guests' rights and dignity. My entire family is outraged by this experience. It is no longer just my personal matter — it is now a concern for all of us. Although I initially intended to pay for the additional two weeks, I no longer believe payment is justified. Given the seriousness of what occurred and the complete lack of follow-up, I firmly refuse to pay for the two-week stay. Charging me under such circumstances is completely unreasonable. I am demanding two things: 1. A formal written apology from the hotel for the incident and your failure to address it properly. 2. Immediate cancellation or refund of the full two-week charge that was incorrectly billed to my card. Stayed: May 25~June 15 Room Number 208

房間旁在施工，早晨噪音極大！

非常好！下次有機會再住