Great location and near to the airport I like the hotel because has shuttle service
訪客用戶
家庭出遊
基礎房型,兩張大床,外部入口
入住於2026年03月
1.0
評價於:2026年03月30日
Dear 訂房網站 Customer Service,
I am writing to report a serious issue regarding my recent booking made through your platform and to request a full refund.
The property I booked was advertised using images of a DoubleTree hotel. However, upon arrival, we were assigned a completely different room — a small, apartment-style unit that does not match the listing in any way. This is a clear case of misleading and false advertising.
The room conditions were unacceptable:
• Strong unpleasant odor and poor air quality
• Outdated and extremely noisy air conditioning, making it impossible to sleep
• Very poor soundproofing — hallway conversations were clearly audible inside the room
When we contacted the front desk, we were told that since the booking was made through 訂房網站, they could not make any changes or cancellations. This left us with no support onsite.
Despite these conditions, we were charged $258, which is completely unreasonable for a room of such poor quality — not even comparable to a basic motel.
It is evident that this listing used branded DoubleTree images to attract customers while providing a significantly lower-standard accommodation. This is deceptive and unacceptable for a platform like 訂房網站.
I am therefore requesting a full refund immediately.
If this matter is not resolved promptly, I will proceed with:
• Filing a chargeback with my credit card company
• Submitting complaints to consumer protection agencies
• Reporting this listing for false advertising
Please treat this matter with urgency and provide a resolution as soon as possible.
Great location and near to the airport I like the hotel because has shuttle service
訪客用戶
家庭出遊 基礎房型,兩張大床,外部入口
入住於2026年03月
1.0
評價於:2026年03月30日
Dear 訂房網站 Customer Service,
I am writing to report a serious issue regarding my recent booking made through your platform and to request a full refund.
The property I booked was advertised using images of a DoubleTree hotel. However, upon arrival, we were assigned a completely different room — a small, apartment-style unit that does not match the listing in any way. This is a clear case of misleading and false advertising.
The room conditions were unacceptable:
• Strong unpleasant odor and poor air quality
• Outdated and extremely noisy air conditioning, making it impossible to sleep
• Very poor soundproofing — hallway conversations were clearly audible inside the room
When we contacted the front desk, we were told that since the booking was made through 訂房網站, they could not make any changes or cancellations. This left us with no support onsite.
Despite these conditions, we were charged $258, which is completely unreasonable for a room of such poor quality — not even comparable to a basic motel.
It is evident that this listing used branded DoubleTree images to attract customers while providing a significantly lower-standard accommodation. This is deceptive and unacceptable for a platform like 訂房網站.
I am therefore requesting a full refund immediately.
If this matter is not resolved promptly, I will proceed with:
• Filing a chargeback with my credit card company
• Submitting complaints to consumer protection agencies
• Reporting this listing for false advertising
Please treat this matter with urgency and provide a resolution as soon as possible.
訪客用戶
好友出遊 標準2張大床房
入住於2026年01月
5.0
超讚
評價於:2026年02月09日
좋았어용좋아요
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