My family and I checked in at your hotel around 1:00 AM and were unfortunately woken up just a few hours later, around 6:30 AM, due to a serious water leak from the ceiling. We were forced to evacuate the room without having had any proper rest.
Although we were moved to a new room at approximately 7:00 AM, we received no apology or acknowledgment from the hotel staff upon our return later that day. To make matters worse, the new room we were given had a constant, disturbing noise coming from the air conditioner, which once again made it difficult for us to rest. This led to yet another room change.
We raised our concerns with the duty manager, but she appeared dismissive, lacking the professionalism and empathy expected when handling serious guest complaints.
We are very disappointed about Hilton San Diego Mission Valley with the service we received, especially considering the multiple disruptions and the lack of proper response.
I had a terrible experience during my stay at a Hilton hotel in San Diego. I booked a room for three nights, but the bathroom was far below Hilton’s standards. On the second day, the hot water stopped working, and despite their attempts to fix it for two hours, they were unsuccessful. This forced us to move to a new room without any apology, disrupting our plans and requiring us to reschedule appointments. Additionally, when we returned to the parking lot in the evening, the key didn’t work, and after multiple unsuccessful calls to the help bell, the staff at the lobby hung up on me before I could finish explaining the issue. I am extremely disappointed with the service and will avoid Hilton in the future.
E. Hiemstra
商務出差
頂樓特大床房(帶梳化床)
入住於2024年09月
4.5
很好
評價於:2024年09月20日
Geen problemen en geen klachten. Ontbijt buffet was wel steeds het zelfde, na een week verveeld het wel een beetje.
My family and I checked in at your hotel around 1:00 AM and were unfortunately woken up just a few hours later, around 6:30 AM, due to a serious water leak from the ceiling. We were forced to evacuate the room without having had any proper rest.
Although we were moved to a new room at approximately 7:00 AM, we received no apology or acknowledgment from the hotel staff upon our return later that day. To make matters worse, the new room we were given had a constant, disturbing noise coming from the air conditioner, which once again made it difficult for us to rest. This led to yet another room change.
We raised our concerns with the duty manager, but she appeared dismissive, lacking the professionalism and empathy expected when handling serious guest complaints.
We are very disappointed about Hilton San Diego Mission Valley with the service we received, especially considering the multiple disruptions and the lack of proper response.
I had a terrible experience during my stay at a Hilton hotel in San Diego. I booked a room for three nights, but the bathroom was far below Hilton’s standards. On the second day, the hot water stopped working, and despite their attempts to fix it for two hours, they were unsuccessful. This forced us to move to a new room without any apology, disrupting our plans and requiring us to reschedule appointments. Additionally, when we returned to the parking lot in the evening, the key didn’t work, and after multiple unsuccessful calls to the help bell, the staff at the lobby hung up on me before I could finish explaining the issue. I am extremely disappointed with the service and will avoid Hilton in the future.
E. Hiemstra
商務出差 頂樓特大床房(帶梳化床)
入住於2024年09月
4.5
很好
評價於:2024年09月20日
Geen problemen en geen klachten. Ontbijt buffet was wel steeds het zelfde, na een week verveeld het wel een beetje.
Will Ji
商務出差
高樓兩張大床房
入住於2026年06月
訪客用戶
家庭出遊
兩張大床房
入住於2025年05月
Kongkong2004
家庭出遊
高樓兩張大床房
入住於2026年06月
匿名用戶
夫妻/情侶出遊
頂樓特大床房(帶梳化床)
入住於2026年01月
訪客用戶
家庭出遊
高樓特大床房帶梳化床
入住於2026年06月
Dan
商務出差
高樓兩張大床房
入住於2026年04月
訪客用戶
家庭出遊
特大床房
入住於2024年09月
E. Hiemstra
商務出差
頂樓特大床房(帶梳化床)
入住於2024年09月
訪客用戶
好友出遊
高樓兩張大床房
入住於2025年05月
訪客用戶
夫妻/情侶出遊
高樓兩張大床房
入住於2024年06月
Will Ji
商務出差 高樓兩張大床房
入住於2026年06月
訪客用戶
家庭出遊 兩張大床房
入住於2025年05月
Kongkong2004
家庭出遊 高樓兩張大床房
入住於2026年06月
匿名用戶
夫妻/情侶出遊 頂樓特大床房(帶梳化床)
入住於2026年01月
訪客用戶
家庭出遊 高樓特大床房帶梳化床
入住於2026年06月
Dan
商務出差 高樓兩張大床房
入住於2026年04月
訪客用戶
家庭出遊 特大床房
入住於2024年09月
E. Hiemstra
商務出差 頂樓特大床房(帶梳化床)
入住於2024年09月
訪客用戶
好友出遊 高樓兩張大床房
入住於2025年05月
訪客用戶
夫妻/情侶出遊 高樓兩張大床房
入住於2024年06月