My family and I checked in at your hotel around 1:00 AM and were unfortunately woken up just a few hours later, around 6:30 AM, due to a serious water leak from the ceiling. We were forced to evacuate the room without having had any proper rest.
Although we were moved to a new room at approximately 7:00 AM, we received no apology or acknowledgment from the hotel staff upon our return later that day. To make matters worse, the new room we were given had a constant, disturbing noise coming from the air conditioner, which once again made it difficult for us to rest. This led to yet another room change.
We raised our concerns with the duty manager, but she appeared dismissive, lacking the professionalism and empathy expected when handling serious guest complaints.
We are very disappointed about Hilton San Diego Mission Valley with the service we received, especially considering the multiple disruptions and the lack of proper response.
訪客用戶
家庭出遊
特大床房
入住於2024年09月
2.2
評價於:2024年09月05日
I had a terrible experience during my stay at a Hilton hotel in San Diego. I booked a room for three nights, but the bathroom was far below Hilton’s standards. On the second day, the hot water stopped working, and despite their attempts to fix it for two hours, they were unsuccessful. This forced us to move to a new room without any apology, disrupting our plans and requiring us to reschedule appointments. Additionally, when we returned to the parking lot in the evening, the key didn’t work, and after multiple unsuccessful calls to the help bell, the staff at the lobby hung up on me before I could finish explaining the issue. I am extremely disappointed with the service and will avoid Hilton in the future.
E. Hiemstra
商務出差
頂樓特大床房(帶梳化床)
入住於2024年09月
4.5
很好
評價於:2024年09月20日
Geen problemen en geen klachten. Ontbijt buffet was wel steeds het zelfde, na een week verveeld het wel een beetje.
Отель прекрасный ,очень удобное расположение ,не нужно искать где покушать ,кухня вкусная ,сотрудники ресепшена и бара приветливые . Я не успевала допить вина ,так мне уже наливали )))
Simone Araujo
夫妻/情侶出遊
特大床房
入住於2023年11月
2.0
評價於:2023年11月25日
Terrible and poor service. Wrong information about the rooms, I requested a room with bathtub and I was informed the hotel doesn’t have rooms with bathtub. The next day I was at the front desk and a room with bathtub was offered to a guest. Safe box was not working properly and causing issues to leave my stuff inside the room.
Definitely I do not recommend this hotel.
訪客用戶
夫妻/情侶出遊
高樓兩張大床房
入住於2024年05月
4.0
評價於:2024年05月07日
Location was reasonable if you drive. Parking a bit expensive though.
訪客用戶
家庭出遊
兩張大床房
入住於2024年03月
4.5
很好
評價於:2024年04月02日
Easy checking in and out. The room was spacious enough for three people.
訪客用戶
獨自出遊
高樓特大床房帶梳化床
入住於2023年04月
1.2
評價於:2023年04月30日
I booked Hilton San Diego thinking that is a brand name and that my stay will be amazing. On the contrary,
1. When I called the front desk 3 out of 5 days of my stay to provide a bottle of water at 7 am, they asked me to come downstairs to collect it and said they do not have staff for the same
2. They hardly have any vegetarian/vegan breakfast options which was a bummer
3. Even after calling the front desk/asking the receptionist to have my room cleaned during the day, the room was as is when I came back to the hotel. This happened thrice out of 5 days
4. The front desk staff was not polite at all and didn’t know even to have a smiling face
5. Pool area was closed. I really wanted to enjoy the sun hence booked a hotel with pool area but sadly, it was closed
6. I had booked a King Size Ensuite around a month back, however they gave me 2 queen sized beds. When asked about it, they said that they are sold out. How can they sell off rooms when they know a pre-booking is already in place?
7. There is no coordination amongst staff at all. Had to repeat same thing over and over again
In short, my stay at Hilton was pathetic.
訪客用戶
家庭出遊 兩張大床房
入住於2025年05月
1.5
評價於:2025年05月24日
My family and I checked in at your hotel around 1:00 AM and were unfortunately woken up just a few hours later, around 6:30 AM, due to a serious water leak from the ceiling. We were forced to evacuate the room without having had any proper rest.
Although we were moved to a new room at approximately 7:00 AM, we received no apology or acknowledgment from the hotel staff upon our return later that day. To make matters worse, the new room we were given had a constant, disturbing noise coming from the air conditioner, which once again made it difficult for us to rest. This led to yet another room change.
We raised our concerns with the duty manager, but she appeared dismissive, lacking the professionalism and empathy expected when handling serious guest complaints.
We are very disappointed about Hilton San Diego Mission Valley with the service we received, especially considering the multiple disruptions and the lack of proper response.
訪客用戶
家庭出遊 特大床房
入住於2024年09月
2.2
評價於:2024年09月05日
I had a terrible experience during my stay at a Hilton hotel in San Diego. I booked a room for three nights, but the bathroom was far below Hilton’s standards. On the second day, the hot water stopped working, and despite their attempts to fix it for two hours, they were unsuccessful. This forced us to move to a new room without any apology, disrupting our plans and requiring us to reschedule appointments. Additionally, when we returned to the parking lot in the evening, the key didn’t work, and after multiple unsuccessful calls to the help bell, the staff at the lobby hung up on me before I could finish explaining the issue. I am extremely disappointed with the service and will avoid Hilton in the future.
E. Hiemstra
商務出差 頂樓特大床房(帶梳化床)
入住於2024年09月
4.5
很好
評價於:2024年09月20日
Geen problemen en geen klachten. Ontbijt buffet was wel steeds het zelfde, na een week verveeld het wel een beetje.
Отель прекрасный ,очень удобное расположение ,не нужно искать где покушать ,кухня вкусная ,сотрудники ресепшена и бара приветливые . Я не успевала допить вина ,так мне уже наливали )))
Simone Araujo
夫妻/情侶出遊 特大床房
入住於2023年11月
2.0
評價於:2023年11月25日
Terrible and poor service. Wrong information about the rooms, I requested a room with bathtub and I was informed the hotel doesn’t have rooms with bathtub. The next day I was at the front desk and a room with bathtub was offered to a guest. Safe box was not working properly and causing issues to leave my stuff inside the room.
Definitely I do not recommend this hotel.
訪客用戶
夫妻/情侶出遊 高樓兩張大床房
入住於2024年05月
4.0
評價於:2024年05月07日
Location was reasonable if you drive. Parking a bit expensive though.
訪客用戶
家庭出遊 兩張大床房
入住於2024年03月
4.5
很好
評價於:2024年04月02日
Easy checking in and out. The room was spacious enough for three people.
訪客用戶
獨自出遊 高樓特大床房帶梳化床
入住於2023年04月
1.2
評價於:2023年04月30日
I booked Hilton San Diego thinking that is a brand name and that my stay will be amazing. On the contrary,
1. When I called the front desk 3 out of 5 days of my stay to provide a bottle of water at 7 am, they asked me to come downstairs to collect it and said they do not have staff for the same
2. They hardly have any vegetarian/vegan breakfast options which was a bummer
3. Even after calling the front desk/asking the receptionist to have my room cleaned during the day, the room was as is when I came back to the hotel. This happened thrice out of 5 days
4. The front desk staff was not polite at all and didn’t know even to have a smiling face
5. Pool area was closed. I really wanted to enjoy the sun hence booked a hotel with pool area but sadly, it was closed
6. I had booked a King Size Ensuite around a month back, however they gave me 2 queen sized beds. When asked about it, they said that they are sold out. How can they sell off rooms when they know a pre-booking is already in place?
7. There is no coordination amongst staff at all. Had to repeat same thing over and over again
In short, my stay at Hilton was pathetic.
聖迭戈米申山谷希爾頓酒店
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