奇克科庫恩住宿加早餐旅館 (Chic Cocoon Guest House)

非常糟糕，被人安排在閣樓，閣樓連燈都沒有，衹能摸黑到一個枱燈，而且要爬樓梯4層，拖個行李及其不方便，並且沒有服務人員；木頭樓板牆體隔音非常差，都能聽到別房的呼嚕和上廁所的聲音，共用衞生間，馬桶都堵了，沒人管理，要求換房房東不同意，不承認和平台圖片差異那麼大。多年來第一次遇到這麼沒有人性化的酒店，不，是民宿，連民宿都不算

I was really lucky. When all the flights were cancelled due to a strike in Belgium, I was able to stay in a place that felt just like home. It was like the old houses I had read about in fairy tales. As soon as I stepped inside, I was amazed. The layout was really unique. I had to climb two flights of stairs to reach my room, and it truly felt like I was on my way to a princess's room in a fairyland. When I got to the door of my room, I never expected it to be a tall double door. I felt as if I was entering a palace. The room was spacious, and it had a fireplace that I had always dreamed of. The door lock used an old-fashioned key, just like the kind that many people wear as a decoration around their necks. For someone like me who is used to living in reinforced concrete buildings and taking the elevator every day, this experience was truly like a fairy tale. Although this place wasn't perfect, perhaps the old houses in fairy tales are all like this, aren't they? The experience here was really special.

Nous avons annulé Chambre a côté d'un petit problème

DO NOT BOOK — SEVERE FALSE ADVERTISING, NOISE, SAFETY & HEALTH ISSUES This place should not be marketed as a hotel, guest house, or BnB. We booked based on the listing and photos on 訂房網站, which are deeply misleading and do not reflect the current state of the property. The room was advertised as having 1 futon bed, which was the main reason we booked. There was no futon at all, only a standard, very uncomfortable, smelly bed. That alone is false advertising. The building is extremely old, poorly maintained, and neglected. There is absolutely NO soundproofing. Noise travels freely from above, below, and all sides — every step, door, cough, snore, TV, and music is clearly audible. Rest is very impossible. The floorboards on every level are falling apart and produce constant, extremely loud creaking, to the point it genuinely feels like you could fall through the floor. The entire structure feels unstable and unsafe, with every movement echoing throughout the building. There is NO LIFT, which is not disclosed anywhere in the listing. The staircases are narrow, steep, unstable, and dangerous. I suffer from severe spinal issues and had to drag heavy suitcases up these stairs, which was painful and unsafe. There is no wheelchair access and no accessibility information provided, a serious and unacceptable omission. The room, kitchen and bathroom had a strong mouldy smell, with clear signs of poor hygiene, ventilation, and long-term neglect. My wife has pre-existing health issues, and the mouldy air caused breathing difficulties. A property advertising itself as 3-star should never have mouldy rooms or bathrooms. This property has shared bathrooms and a shared kitchen, both of which were absolutely disgusting. The shared bathrooms were broken, stained, poorly cleaned, and clearly not maintained. They felt unsanitary, unsafe, and completely inappropriate for paying guests. The shared kitchen was also falling apart: – Sink tap not working properly – Broken cabinets with duck tape – Pots and pans dirty and greasy – Cutlery dirty and insufficient There are around 6 rooms, meaning up to 12 guests, so there should be enough dining ware to support! There was only one mug, a few dirty cutlery items, and filthy pots and pans. It felt like no effort whatsoever was made to equip or maintain the space for guests. Everything feels broken, worn down, stained, and neglected. It is painfully obvious that not a single euro has been reinvested back into this property. Even basic items like mugs, glasses, or cookware have not been replaced and don't cost a lot, like seriously, stop being cheap!! The photos on 訂房網站 appear to be old and no longer representative of the property. They reflect a time when the previous owner cared and took pride in the place — that is where the good reviews come from, so don't let the good reviews fool you. The current owner has not updated the photos to reflect reality, which is extremely misleading. The owner, Patrick, was rude, dismissive, and showed zero concern. Communication was cold and handled remotely (apparently from France). It was very clear that he has not slept even one night in his disgusting establishment and that guest comfort, health, and safety do not matter. We also booked a Standard Double Room one night and a more expensive Exclusive Room the next. Patrick refused to let us move into the Exclusive Room we PAID FOR, blamed us, and then became unreachable via 訂房網站, WhatsApp, and phone. Terribly managed. This property appears to ignore basic health, safety, hygiene, and accessibility standards, and is wildly overpriced for what you get. Had these issues been disclosed, we would never have booked. Save yourself the stress, health risks, money, and disappointment. DO NOT BOOK unless you want noise, unsafe stairs, mouldy air, filthy shared facilities, a rude owner, and a completely misleading experience at high cost. “Chic Cocoon” should be called S**t Cocoon. Worst experience eve

+: 1) The contact person / owner is good. His reply is fast when we asked him some questions by WhatsApp. 2) The location is not bad. Around 8 min walk to metro station and 2-3 stops to the town. And there are stores and supermarket neaby. 3) The open kitchen is perfect. It is big with enough facilities for you to cook. 4) The house is clean. 5) The owner allow us to store our luggage in kitchen after we come back overnight from other city. -: 1) We live in 3rd floor of the house without lift. We need to take the heavy luggages to the room by the narrow stairs. Although we can put in the kitchen, it is not convenient. 2) The room is little bit stuffy but the fan is too noisy. It is not enough to open the window .

DO NOT BOOK — SEVERE FALSE ADVERTISING, NOISE, SAFETY & HEALTH ISSUES This place should not be marketed as a hotel, guest house, or BnB. We booked based on the listing and photos on 訂房網站, which are deeply misleading and do not reflect the current state of the property. The room was advertised as having 1 futon bed, which was the main reason we booked. There was no futon at all, only a standard, very uncomfortable, smelly bed. That alone is false advertising. The building is extremely old, poorly maintained, and neglected. There is absolutely NO soundproofing. Noise travels freely from above, below, and all sides — every step, door, cough, snore, TV, and music is clearly audible. Rest is very impossible. The floorboards on every level are falling apart and produce constant, extremely loud creaking, to the point it genuinely feels like you could fall through the floor. The entire structure feels unstable and unsafe, with every movement echoing throughout the building. There is NO LIFT, which is not disclosed anywhere in the listing. The staircases are narrow, steep, unstable, and dangerous. I suffer from severe spinal issues and had to drag heavy suitcases up these stairs, which was painful and unsafe. There is no wheelchair access and no accessibility information provided, a serious and unacceptable omission. The room, kitchen and bathroom had a strong mouldy smell, with clear signs of poor hygiene, ventilation, and long-term neglect. My wife has pre-existing health issues, and the mouldy air caused breathing difficulties. A property advertising itself as 3-star should never have mouldy rooms or bathrooms. This property has shared bathrooms and a shared kitchen, both of which were absolutely disgusting. The shared bathrooms were broken, stained, poorly cleaned, and clearly not maintained. They felt unsanitary, unsafe, and completely inappropriate for paying guests. The shared kitchen was also falling apart: – Sink tap not working properly – Broken cabinets with duck tape – Pots and pans dirty, greasy, and poorly maintained – Cutlery dirty and insufficient There are around 6 rooms, meaning up to 12 guests, so there should be enough dining ware to support! There was only one mug, a few dirty cutlery items, and filthy pots and pans. It felt like no effort whatsoever was made to equip or maintain the space for guests. Everything feels broken, worn down, stained, and neglected. It is painfully obvious that not a single euro has been reinvested back into this property. Even basic items like mugs, glasses, or cookware have not been replaced and don't cost a lot, like seriously, stop being cheap!! The photos on 訂房網站 appear to be old and no longer representative of the property. They reflect a time when the previous owner cared and took pride in the place — that is where the good reviews come from, so don't let the good reviews fool you. The current owner has not updated the photos to reflect reality, which is extremely misleading. The owner, Patrick, was rude, dismissive, and showed zero concern. Communication was cold and handled remotely (apparently from France). It was very clear that he has not slept even one night in his disgusting establishment and that guest comfort, health, and safety do not matter. We also booked a Standard Double Room one night and a more expensive Exclusive Room the next. Patrick refused to let us move into the Exclusive Room we PAID FOR, blamed us, and then became unreachable via 訂房網站, WhatsApp, and phone. Terribly managed. This property appears to ignore basic health, safety, hygiene, and accessibility standards, and is wildly overpriced for what you get. Had these issues been disclosed, we would never have booked. Save yourself the stress, health risks, money, and disappointment. DO NOT BOOK unless you want noise, unsafe stairs, mouldy air, filthy shared facilities, a rude owner, and a completely misleading experience at high cost. “Chic Cocoon” should be called S**t Cocoon.