Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
We stayed at Hana Lodge as a family group of five families, with ages ranging from 8 to 71 years old. One of the main reasons I chose Hana Lodge was because I wanted to experience the atmosphere of a grand country estate. I also noticed they offered a whole-house rental with a full kitchen and laundry facilities, which was perfect for our large family.
However, upon arrival, I realized that the house we rented was a separate unit away from the main lodge and estate building. This was quite disappointing, as it was not what I had expected from the photos and description. Since we were travelling with elderly family members who have some mobility challenges, as well as young children, having to drive between our house and the main lodge was not very convenient.
We arrived late on our first evening, and the property was very dark. Combined with the quiet surroundings, it felt a little intimidating at night. However, the next morning completely changed my impression. Driving into the estate during daylight revealed the beautiful grounds and the true manor-like atmosphere that I had been hoping for. The property is peaceful, elegant, and full of character.
Breakfast was excellent. There was a buffet selection including bread, fresh fruits, yogurt, cheese, marinated fruits, and cereals. Guests could also choose a main breakfast dish from the menu. The food was delicious, and the portions were generous.
After breakfast, we explored the grounds. The weather was lovely, the sky was bright blue, and the entire estate looked stunning. We even saw alpacas, which delighted both the children and adults. There was also a beautiful bamboo grove. Unfortunately, the paths were not wheelchair-friendly, and the uneven rocky surfaces made it difficult for our elderly family members to access the area.
While walking around, we discovered a pathway connecting the main lodge and our house, which was helpful. Nevertheless, I still felt a little disappointed that the rental house was separated from the main estate, as it reduced the immersive manor experience that I was looking forward to.
The house itself is somewhat dated, but everything functioned well. We raised a few issues during our stay, and the staff were patient, helpful, and provided reasonable explanations. Their service was appreciated.
For guests visiting in winter and planning to rent the whole house, I would recommend requesting that the unit be pre-heated before arrival. Visitors from warmer countries, especially in Asia, may find the house quite cold when they first arrive. We also had to spend some time figuring out how to operate certain heaters, as there was limited guidance available. That said, the lodge may not have known our specific needs, and we did not inform them in advance that we might require additional instructions.
Overall, despite some disappointments regarding the location of the rental house and accessibility challenges for elderly guests, we enjoyed our stay. The estate itself is beautiful, the breakfast is excellent, and the peaceful surroundings make it a memorable place to visit. If I return to Hana Lodge in the future, I would choose a different season, as I imagine the gardens and grounds would be even more spectacular when all the plants are in full bloom.
Khundao urmdao
家庭出遊
Hana居所;4臥室,2個浴室
入住於2026年05月
5.0
超讚
評價於:2026年05月30日
I had an amazing stay at Hana Lodge. I stayed in a 4-bedroom house, and it had everything we needed with excellent facilities and amenities. The breakfast was delicious, and all the staff were very friendly and helpful.
A special thank you to Shweta, who provided outstanding service and always answered my questions with patience and professionalism.
I would give this place 100/10! I highly recommend Hana Lodge to anyone planning a 訂房網站. I will definitely stay here again in the future. 😊
訪客用戶
好友出遊
旅舍特大床
入住於2026年05月
5.0
超讚
評價於:2026年06月16日
The rooms in this hotel are very big and spacious and very comfy bed! The toilets are heated up so you won’t feel cold showering! There are many farm animals around esp the rabbit! The sauna and jacuzzi is also very good when we went in winter! Overall a very goood experience! When we were there we also met the front desk lady called Star! She was the best! Handed us so many gooodiessss like chocolate and fresh fruits.
訪客用戶
家庭出遊
Hana居所;4臥室,2個浴室
入住於2026年04月
4.7
很棒
評價於:2026年04月16日
Super friendly and engaging staff, food was amazing and the standard and cleanliness of the house perfect.
A beautiful peaceful environment.
Our stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
We stayed at Hana Lodge as a family group of five families, with ages ranging from 8 to 71 years old. One of the main reasons I chose Hana Lodge was because I wanted to experience the atmosphere of a grand country estate. I also noticed they offered a whole-house rental with a full kitchen and laundry facilities, which was perfect for our large family.
However, upon arrival, I realized that the house we rented was a separate unit away from the main lodge and estate building. This was quite disappointing, as it was not what I had expected from the photos and description. Since we were travelling with elderly family members who have some mobility challenges, as well as young children, having to drive between our house and the main lodge was not very convenient.
We arrived late on our first evening, and the property was very dark. Combined with the quiet surroundings, it felt a little intimidating at night. However, the next morning completely changed my impression. Driving into the estate during daylight revealed the beautiful grounds and the true manor-like atmosphere that I had been hoping for. The property is peaceful, elegant, and full of character.
Breakfast was excellent. There was a buffet selection including bread, fresh fruits, yogurt, cheese, marinated fruits, and cereals. Guests could also choose a main breakfast dish from the menu. The food was delicious, and the portions were generous.
After breakfast, we explored the grounds. The weather was lovely, the sky was bright blue, and the entire estate looked stunning. We even saw alpacas, which delighted both the children and adults. There was also a beautiful bamboo grove. Unfortunately, the paths were not wheelchair-friendly, and the uneven rocky surfaces made it difficult for our elderly family members to access the area.
While walking around, we discovered a pathway connecting the main lodge and our house, which was helpful. Nevertheless, I still felt a little disappointed that the rental house was separated from the main estate, as it reduced the immersive manor experience that I was looking forward to.
The house itself is somewhat dated, but everything functioned well. We raised a few issues during our stay, and the staff were patient, helpful, and provided reasonable explanations. Their service was appreciated.
For guests visiting in winter and planning to rent the whole house, I would recommend requesting that the unit be pre-heated before arrival. Visitors from warmer countries, especially in Asia, may find the house quite cold when they first arrive. We also had to spend some time figuring out how to operate certain heaters, as there was limited guidance available. That said, the lodge may not have known our specific needs, and we did not inform them in advance that we might require additional instructions.
Overall, despite some disappointments regarding the location of the rental house and accessibility challenges for elderly guests, we enjoyed our stay. The estate itself is beautiful, the breakfast is excellent, and the peaceful surroundings make it a memorable place to visit. If I return to Hana Lodge in the future, I would choose a different season, as I imagine the gardens and grounds would be even more spectacular when all the plants are in full bloom.
Khundao urmdao
家庭出遊 Hana居所;4臥室,2個浴室
入住於2026年05月
5.0
超讚
評價於:2026年05月30日
I had an amazing stay at Hana Lodge. I stayed in a 4-bedroom house, and it had everything we needed with excellent facilities and amenities. The breakfast was delicious, and all the staff were very friendly and helpful.
A special thank you to Shweta, who provided outstanding service and always answered my questions with patience and professionalism.
I would give this place 100/10! I highly recommend Hana Lodge to anyone planning a 訂房網站. I will definitely stay here again in the future. 😊
訪客用戶
好友出遊 旅舍特大床
入住於2026年05月
5.0
超讚
評價於:2026年06月16日
The rooms in this hotel are very big and spacious and very comfy bed! The toilets are heated up so you won’t feel cold showering! There are many farm animals around esp the rabbit! The sauna and jacuzzi is also very good when we went in winter! Overall a very goood experience! When we were there we also met the front desk lady called Star! She was the best! Handed us so many gooodiessss like chocolate and fresh fruits.
訪客用戶
家庭出遊 Hana居所;4臥室,2個浴室
入住於2026年04月
4.7
很棒
評價於:2026年04月16日
Super friendly and engaging staff, food was amazing and the standard and cleanliness of the house perfect.
A beautiful peaceful environment.
訪客用戶
夫妻/情侶出遊
旅舍特大床
入住於2026年04月
nw31ab
夫妻/情侶出遊
旅舍特大床
入住於2026年03月
Axelly
夫妻/情侶出遊
旅舍特大床
入住於2025年06月
訪客用戶
家庭出遊
小屋套房
入住於2024年03月
訪客用戶
家庭出遊
小屋套房
入住於2024年09月
訪客用戶
家庭出遊
Hana居所;4臥室,2個浴室
入住於2026年06月
Khundao urmdao
家庭出遊
Hana居所;4臥室,2個浴室
入住於2026年05月
訪客用戶
好友出遊
旅舍特大床
入住於2026年05月
訪客用戶
家庭出遊
Hana居所;4臥室,2個浴室
入住於2026年04月
訪客用戶
夫妻/情侶出遊 旅舍特大床
入住於2026年04月
nw31ab
夫妻/情侶出遊 旅舍特大床
入住於2026年03月
Axelly
夫妻/情侶出遊 旅舍特大床
入住於2025年06月
訪客用戶
家庭出遊 小屋套房
入住於2024年03月
訪客用戶
家庭出遊 小屋套房
入住於2024年09月
訪客用戶
家庭出遊 Hana居所;4臥室,2個浴室
入住於2026年06月
Khundao urmdao
家庭出遊 Hana居所;4臥室,2個浴室
入住於2026年05月
訪客用戶
好友出遊 旅舍特大床
入住於2026年05月
訪客用戶
家庭出遊 Hana居所;4臥室,2個浴室
入住於2026年04月