My daughter and I had a deeply disappointing experience during our stay. As Filipino English speakers, we felt completely unsupported by the staff. When we asked for assistance in booking a taxi at checkout, we were told to try finding one ourselves first—and only if we couldn’t manage would they step in. It was incredibly stressful, especially in a foreign country. Thankfully, a kind Filipino guest who spoke Italian intervened and asked the front desk on our behalf. Without her help, we would have been stranded.
The only reason we stayed at this hotel was because my parents, who are part of a pilgrimage group from the Philippines, were booked here. We live in the UK and hadn’t seen them in many months, so this 訂房網站 meant a lot to us. We hoped to share some meaningful time together during meals. However, when I asked if we could sit with my parents at dinner—even offering to order from the à la carte menu—the staff refused and placed us at a table far away. It felt cold and inconsiderate, especially given the circumstances. We weren’t asking for special treatment—just a small act of kindness so we could be near loved ones we rarely get to see.
Sadly, what should have been a warm and meaningful family reunion was overshadowed by the lack of empathy and hospitality shown by the staff. This experience left us truly disheartened.
Luciana
夫妻/情侶出遊
經典雙人間
入住於2024年12月
4.0
評價於:2025年01月29日
Ottima posizione per potersi muovere agevolmente nella città di Roma.
Tuttavia è da segnalare la sicuramente migliorabile pulizia e in particolare modo il soffitto del bagno... Inoltre non usciva acqua calda e abbiamo dovuto smanettare un po' con la manopola della doccia.
Tutto il resto nella norma.
訪客用戶
夫妻/情侶出遊
經典雙人間
入住於2024年01月
3.7
評價於:2024年03月18日
Ma reservatiob n’etait pas priqe en compte alord que j’avaisbun mail de reservation de l’hotel. La personne de l’accueil nous à clairement pris de haut au lieu de chercher une solution ... c'est dommage
My daughter and I had a deeply disappointing experience during our stay. As Filipino English speakers, we felt completely unsupported by the staff. When we asked for assistance in booking a taxi at checkout, we were told to try finding one ourselves first—and only if we couldn’t manage would they step in. It was incredibly stressful, especially in a foreign country. Thankfully, a kind Filipino guest who spoke Italian intervened and asked the front desk on our behalf. Without her help, we would have been stranded.
The only reason we stayed at this hotel was because my parents, who are part of a pilgrimage group from the Philippines, were booked here. We live in the UK and hadn’t seen them in many months, so this 訂房網站 meant a lot to us. We hoped to share some meaningful time together during meals. However, when I asked if we could sit with my parents at dinner—even offering to order from the à la carte menu—the staff refused and placed us at a table far away. It felt cold and inconsiderate, especially given the circumstances. We weren’t asking for special treatment—just a small act of kindness so we could be near loved ones we rarely get to see.
Sadly, what should have been a warm and meaningful family reunion was overshadowed by the lack of empathy and hospitality shown by the staff. This experience left us truly disheartened.
Luciana
夫妻/情侶出遊 經典雙人間
入住於2024年12月
4.0
評價於:2025年01月29日
Ottima posizione per potersi muovere agevolmente nella città di Roma.
Tuttavia è da segnalare la sicuramente migliorabile pulizia e in particolare modo il soffitto del bagno... Inoltre non usciva acqua calda e abbiamo dovuto smanettare un po' con la manopola della doccia.
Tutto il resto nella norma.
訪客用戶
夫妻/情侶出遊 經典雙人間
入住於2024年01月
3.7
評價於:2024年03月18日
Ma reservatiob n’etait pas priqe en compte alord que j’avaisbun mail de reservation de l’hotel. La personne de l’accueil nous à clairement pris de haut au lieu de chercher une solution ... c'est dommage
訪客用戶
其他 經典雙人間
入住於2025年02月
3.0
評價於:2025年03月02日
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