Una Hotel is located in a perfect place. Close to everything and centrally located. The breakfast is amazing, and the variety is well worth it. The staff is super professional. The rooms are big and the matress is super comfortable. The hotel is highly recommended.
訪客用戶
夫妻/情侶出遊
高級雙人間
入住於2025年06月
1.0
評價於:2025年06月11日
The worst hotel I have lived in. The facilities of the rooms in this hotel is very old and small! Additionaly, the sink drain was broken, making it difficult to use the basin properly.
For a four-star hotel charging over two hundred euros per night, I never imagined I would experience such unacceptable conditions and poor service.
Most shockingly, I found bugs in the bed. As a result, I found red rashes and intense itching on my back in the morning — a condition I had never suffered before this stay. This represents a severe failure in hygiene.
Besides the bug problem, when we checked in, the front desk staff was very rude and unprofessional. Her behavior was both disrespectful and lacking in basic professionalism. She told us the hotel was full with a very arrogant attitude, and she said she would give us a quiet room — however, that did not happen. At around 5 a.m., there was extremely loud noise from garbage collection and other activities just outside our window. This loud garbage collection noise lasted for about half an hour, making it impossible for us to fall back asleep and ruining our rest.
In the morning, I reported these issues with evidences to the front desk. However, we were told that the manager was not available and she would let the manager know these issues, and we were advised to submit a formal complaint via email. Finally, we have to send an email to the given address but we haven't received any response! Please don’t book a room at this hotel — everything I’ve said is true!
訪客用戶
獨自出遊
經典單人房
入住於2025年05月
5.0
超讚
評價於:2025年05月20日
Great location, 10-15 min walk from Central station and easy to walk even with a suitcase. Perfect choice if you're looking for somewhere near but quieter and safer than train station. Multiple bus stops nearby to get to tourist spots. Beautiful rooms and lobby with Roman touch. Very helpful staff.
Una Hotel is located in a perfect place. Close to everything and centrally located. The breakfast is amazing, and the variety is well worth it. The staff is super professional. The rooms are big and the matress is super comfortable. The hotel is highly recommended.
訪客用戶
夫妻/情侶出遊 高級雙人間
入住於2025年06月
1.0
評價於:2025年06月11日
The worst hotel I have lived in. The facilities of the rooms in this hotel is very old and small! Additionaly, the sink drain was broken, making it difficult to use the basin properly.
For a four-star hotel charging over two hundred euros per night, I never imagined I would experience such unacceptable conditions and poor service.
Most shockingly, I found bugs in the bed. As a result, I found red rashes and intense itching on my back in the morning — a condition I had never suffered before this stay. This represents a severe failure in hygiene.
Besides the bug problem, when we checked in, the front desk staff was very rude and unprofessional. Her behavior was both disrespectful and lacking in basic professionalism. She told us the hotel was full with a very arrogant attitude, and she said she would give us a quiet room — however, that did not happen. At around 5 a.m., there was extremely loud noise from garbage collection and other activities just outside our window. This loud garbage collection noise lasted for about half an hour, making it impossible for us to fall back asleep and ruining our rest.
In the morning, I reported these issues with evidences to the front desk. However, we were told that the manager was not available and she would let the manager know these issues, and we were advised to submit a formal complaint via email. Finally, we have to send an email to the given address but we haven't received any response! Please don’t book a room at this hotel — everything I’ve said is true!
訪客用戶
獨自出遊 經典單人房
入住於2025年05月
5.0
超讚
評價於:2025年05月20日
Great location, 10-15 min walk from Central station and easy to walk even with a suitcase. Perfect choice if you're looking for somewhere near but quieter and safer than train station. Multiple bus stops nearby to get to tourist spots. Beautiful rooms and lobby with Roman touch. Very helpful staff.
訪客用戶
其他
經典雙人房
入住於2026年04月
訪客用戶
夫妻/情侶出遊
經典雙人房
入住於2025年08月
訪客用戶
夫妻/情侶出遊
高級雙人間
入住於2025年06月
訪客用戶
獨自出遊
經典單人房
入住於2025年05月
Peipeidan
獨自出遊
經典大床房
入住於2026年02月
訪客用戶
好友出遊
套房
入住於2026年02月
訪客用戶
家庭出遊
經典雙床房
入住於2025年01月
訪客用戶
家庭出遊
套房
入住於2025年06月
訪客用戶
好友出遊
高級雙人間
入住於2025年09月
訪客用戶
好友出遊
經典雙床房
入住於2026年03月
訪客用戶
其他 經典雙人房
入住於2026年04月
訪客用戶
夫妻/情侶出遊 經典雙人房
入住於2025年08月
訪客用戶
夫妻/情侶出遊 高級雙人間
入住於2025年06月
訪客用戶
獨自出遊 經典單人房
入住於2025年05月
Peipeidan
獨自出遊 經典大床房
入住於2026年02月
訪客用戶
好友出遊 套房
入住於2026年02月
訪客用戶
家庭出遊 經典雙床房
入住於2025年01月
訪客用戶
家庭出遊 套房
入住於2025年06月
訪客用戶
好友出遊 高級雙人間
入住於2025年09月
訪客用戶
好友出遊 經典雙床房
入住於2026年03月