I’m travelling a lot. I can say I never had a worse experience.
I booked a twin bed for my friend and myself. Upon arrival, receptionist asked us to pay additional 74€. We were soaking wet as rain caught us. Despite asking them to give us room to change our clothes before sorting payment they wouldn’t do it.
Coming to room was even worse disappointed. It was a double bed. Although the manager confirmed the booking for twin bed receptionist said it means only if they have them and they don’t. But this was never communicated that twin beds are subject to availability. Receptionist was rude and asked me to pay another 150€ to get a second room. Finally he gave me the room that was the only room on the roof. It was November and 1C outside. I was freezing. Air conditioning wasn’t working well and it was incredibly loud at night as roof had many ventilation outputs. It’s not too close to the centred and it’s 20 min from Termini.
Just when I thought it can’t get worse.
In the morning room phone was ringing. Receptionist was calling at 9am on Sunday to tell me I need to leave the room by 12!!!!
Awful and outrageously bad experience and service.
Olga
獨自出遊
單人房
入住於2023年11月
4.5
很好
評價於：2023年11月19日
В 20 минутах пешком от вокзала Термини, рядом остановка трамвая, можно доехать от остановки Policlinico.
Современный и чистый отель. Вход по коду, никаких ключей. Очень удобный матрас и подушка.
В номере есть всё необходимое, включая холодильник, кондиционер на обогрев, сейф. Огромное полотенце.
Тихо.
I’m travelling a lot. I can say I never had a worse experience.
I booked a twin bed for my friend and myself. Upon arrival, receptionist asked us to pay additional 74€. We were soaking wet as rain caught us. Despite asking them to give us room to change our clothes before sorting payment they wouldn’t do it.
Coming to room was even worse disappointed. It was a double bed. Although the manager confirmed the booking for twin bed receptionist said it means only if they have them and they don’t. But this was never communicated that twin beds are subject to availability. Receptionist was rude and asked me to pay another 150€ to get a second room. Finally he gave me the room that was the only room on the roof. It was November and 1C outside. I was freezing. Air conditioning wasn’t working well and it was incredibly loud at night as roof had many ventilation outputs. It’s not too close to the centred and it’s 20 min from Termini.
Just when I thought it can’t get worse.
In the morning room phone was ringing. Receptionist was calling at 9am on Sunday to tell me I need to leave the room by 12!!!!
Awful and outrageously bad experience and service.
Olga
獨自出遊 單人房
入住於2023年11月
4.5
很好
評價於：2023年11月19日
В 20 минутах пешком от вокзала Термини, рядом остановка трамвая, можно доехать от остановки Policlinico.
Современный и чистый отель. Вход по коду, никаких ключей. Очень удобный матрас и подушка.
В номере есть всё необходимое, включая холодильник, кондиционер на обогрев, сейф. Огромное полотенце.
Тихо.
羅馬聖洛倫索特米尼B&B酒店
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