The hotel was very understaffed. Long queues for food in the restaurant, bar and checkout. We were upgraded because the light fuse broke in our room . The staff were friendly. Overall the hotel seemed a little old as and run down .
訪客用戶
好友出遊
豪華特大床房 禁菸
入住於2025年07月
1.7
評價於:2025年08月05日
⭐☆☆☆☆ Would Not Stay Again
I booked the Marriott in Rome expecting a smooth, professional experience — but unfortunately, it was disappointing from start to finish.
• Breakfast confusion & extra charges: I booked breakfast, but it didn’t appear on my booking. They charged me €15 per person, plus an extra tax fee that isn’t standard everywhere. It felt frustrating and avoidable.
• Poor housekeeping: During our entire stay, the cleaning staff didn’t provide hand towels, a bath mat, or daily water bottles. Shampoo was never refilled, and when I asked for conditioner, they placed a large bottle in the room instead of simply refilling the dispenser.
• Slow service: I requested a sewing kit for a missing button. After two calls and over an hour of waiting, it was finally delivered.
• Security lapse: The worst part — after cleaning, they left my friend’s door wide open. She had her passport and money inside. When we reported it, they said they’d check the cameras but never followed up.
Overall, this stay was far below Marriott’s usual standard. Between the extra charges, sloppy cleaning, slow service, and major security oversight, I will not be booking Marriott again in Rome.
The hotel was very understaffed. Long queues for food in the restaurant, bar and checkout. We were upgraded because the light fuse broke in our room . The staff were friendly. Overall the hotel seemed a little old as and run down .
訪客用戶
好友出遊 豪華特大床房 禁菸
入住於2025年07月
1.7
評價於:2025年08月05日
⭐☆☆☆☆ Would Not Stay Again
I booked the Marriott in Rome expecting a smooth, professional experience — but unfortunately, it was disappointing from start to finish.
• Breakfast confusion & extra charges: I booked breakfast, but it didn’t appear on my booking. They charged me €15 per person, plus an extra tax fee that isn’t standard everywhere. It felt frustrating and avoidable.
• Poor housekeeping: During our entire stay, the cleaning staff didn’t provide hand towels, a bath mat, or daily water bottles. Shampoo was never refilled, and when I asked for conditioner, they placed a large bottle in the room instead of simply refilling the dispenser.
• Slow service: I requested a sewing kit for a missing button. After two calls and over an hour of waiting, it was finally delivered.
• Security lapse: The worst part — after cleaning, they left my friend’s door wide open. She had her passport and money inside. When we reported it, they said they’d check the cameras but never followed up.
Overall, this stay was far below Marriott’s usual standard. Between the extra charges, sloppy cleaning, slow service, and major security oversight, I will not be booking Marriott again in Rome.
Bosstai
夫妻/情侶出遊
家庭房
入住於2025年09月
1339969****
好友出遊
豪華雙床房 禁菸
入住於2025年06月
訪客用戶
家庭出遊
豪華特大床房 禁菸
入住於2025年10月
訪客用戶
好友出遊
豪華特大床房 禁菸
入住於2025年07月
Taua Wang
商務出差
豪華特大床房 禁菸
入住於2025年01月
さーこさん
夫妻/情侶出遊
豪華特大床房 禁菸
入住於2025年02月
Yiqianyiyiling
商務出差
豪華特大床房 禁菸
入住於2025年10月
yolandasyt
獨自出遊
豪華特大床房 禁菸
入住於2024年09月
Linlixue
夫妻/情侶出遊
豪華雙床房 禁菸
入住於2024年10月
_WeChat54481****
獨自出遊
豪華雙床房 禁菸
入住於2025年07月
Bosstai
夫妻/情侶出遊 家庭房
入住於2025年09月
1339969****
好友出遊 豪華雙床房 禁菸
入住於2025年06月
訪客用戶
家庭出遊 豪華特大床房 禁菸
入住於2025年10月
訪客用戶
好友出遊 豪華特大床房 禁菸
入住於2025年07月
Taua Wang
商務出差 豪華特大床房 禁菸
入住於2025年01月
さーこさん
夫妻/情侶出遊 豪華特大床房 禁菸
入住於2025年02月
Yiqianyiyiling
商務出差 豪華特大床房 禁菸
入住於2025年10月
yolandasyt
獨自出遊 豪華特大床房 禁菸
入住於2024年09月
Linlixue
夫妻/情侶出遊 豪華雙床房 禁菸
入住於2024年10月
_WeChat54481****
獨自出遊 豪華雙床房 禁菸
入住於2025年07月