Actually, everything else during my stay was wonderful — the housekeeping team and the front desk staff were incredibly kind and thoughtful, which made me feel very welcome.
However, I must express my deep disappointment and frustration regarding the restaurant’s operations, which significantly tainted an otherwise pleasant experience. At the restaurant, the reception staff told us that we could sit wherever we liked. Following their instruction, we chose a table, only to be loudly scolded by a waitress in front of all the other guests. She insisted we had taken a table that was already set for the lunch service.
This public confrontation was not only humiliating, but also completely unnecessary — and deeply upsetting. It clearly reflects a severe lack of internal communication and training within the team.
As a guest, I felt disrespected and embarrassed. The inconsistency in the restaurant’s service approach and the staff’s unprofessional behavior significantly affected my overall impression of the hotel. I sincerely hope the management will take this issue seriously and provide better coordination and staff training, so future guests do not have to experience such discomfort.
Actually, everything else during my stay was wonderful — the housekeeping team and the front desk staff were incredibly kind and thoughtful, which made me feel very welcome.
However, I must express my deep disappointment and frustration regarding the restaurant’s operations, which significantly tainted an otherwise pleasant experience. At the restaurant, the reception staff told us that we could sit wherever we liked. Following their instruction, we chose a table, only to be loudly scolded by a waitress in front of all the other guests. She insisted we had taken a table that was already set for the lunch service.
This public confrontation was not only humiliating, but also completely unnecessary — and deeply upsetting. It clearly reflects a severe lack of internal communication and training within the team.
As a guest, I felt disrespected and embarrassed. The inconsistency in the restaurant’s service approach and the staff’s unprofessional behavior significantly affected my overall impression of the hotel. I sincerely hope the management will take this issue seriously and provide better coordination and staff training, so future guests do not have to experience such discomfort.
Yizhiyanqing
夫妻/情侶出遊
經典房
入住於2025年09月
RaffaelloX
夫妻/情侶出遊
經典間 - 帶陽台
入住於2025年10月
匿名用戶
獨自出遊
經典間 - 帶陽台
入住於2025年10月
訪客用戶
獨自出遊
經典房
入住於2025年08月
Binglingchenxia
好友出遊
經典房
入住於2025年08月
rapblue_ss
獨自出遊
經典間 - 帶陽台
入住於2025年07月
RonanJJ
夫妻/情侶出遊
經典間 - 帶陽台
入住於2025年09月
118602****
好友出遊
豪華雙人或雙床間
入住於2025年08月
BobiBobi。
好友出遊
豪華雙人或雙床間
入住於2025年07月
匿名用戶
獨自出遊
經典間 - 帶陽台
入住於2025年06月
Yizhiyanqing
夫妻/情侶出遊 經典房
入住於2025年09月
RaffaelloX
夫妻/情侶出遊 經典間 - 帶陽台
入住於2025年10月
匿名用戶
獨自出遊 經典間 - 帶陽台
入住於2025年10月
訪客用戶
獨自出遊 經典房
入住於2025年08月
Binglingchenxia
好友出遊 經典房
入住於2025年08月
rapblue_ss
獨自出遊 經典間 - 帶陽台
入住於2025年07月
RonanJJ
夫妻/情侶出遊 經典間 - 帶陽台
入住於2025年09月
118602****
好友出遊 豪華雙人或雙床間
入住於2025年08月
BobiBobi。
好友出遊 豪華雙人或雙床間
入住於2025年07月
匿名用戶
獨自出遊 經典間 - 帶陽台
入住於2025年06月