銀色傳統度假酒店 - 凱撒獎勵目的地 (Silver Legacy Reno- A Caesars Rewards Destination)

非常好，標間的床超大，舒服，酒店是老牌的，入住辦理很有秩序。結賬也很速度。在雷諾市中心，位置贊！超大的**。不錯，物超所值。

When we checked in, we encountered broken refrigerator, and A/C pulled away from the wall (full of lint), room was not clean. There were not enough towels or pillows. 2nd day, the pool was closed, we were sent to the El Dororado's small pool with a jaquzzi empty of water but plenty of bugs. Unfriendly staff every where. We checked out! It was a complete disaster. Don't stay at the Silver Legacy. Horrible experience!

房間中規中矩，就在******大樓裡，停車免費，就在downtown很方便，游泳池很小開到晚上八點結束。checkin和checkout都在機器上自己按，很方便

把化粧包落到酒店了，後續聯繫了酒店，但是一直都沒有結果，化粧品裡有很多貴重的東西，但是酒店一直沒給回覆，服務不是很好。

電梯有點慢，房間裡的水龍頭出了毛病，經過一點波折還是修好了。雖然這次入住不夠絲滑，回頭想想這個旅館也還可以。

The room was clean. But honestly, a $45 Resort fee for this old resort is a bit hard to understand.

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

Please recheck the check in time you confirmed to me. You have confirmed 2:00 PM check in but their normal check in time is 3:00 PM but they can accept check in from 2:30 PM. If I want to checking at 2:00 PM as you confirmed, I have to pay extra $30.00 for each room for earlier check in. Please recheck and confirm their check in time, and your confirmed check in time and clariy the correct check in time without any penalty payment. Also, no water at room! Regards, Trip Diamond Member Jay K Lee

總體可以。用餐也方便。 離機場不遠，離太浩湖也就30多分鐘。 棒！ 下次還會來

酒店的位置不錯；設施一流；性價比超高。