I rarely leave reviews, but our stay at Princesa Island Resort and Spa in Puerto Princesa was so disappointing that I feel compelled to warn others. From the moment we arrived, it was clear that guest experience is not a priority. The front desk staff were rude, unhelpful, and made us feel like we were a bother rather than valued guests.
We booked our room online and were not informed that there would be loud construction happening directly above the rooms starting at 8am. So much for sleeping in or enjoying a peaceful vacation. The beds were incredibly uncomfortable—hard as a rock—and the room itself was not clean. The curtain smelled strongly of mold and mildew, and the general cleanliness left a lot to be desired.
The on-site restaurants were another disaster. Service was painfully slow, and it seemed like the staff didn’t care. After waiting over an hour for dinner one night, we gave up and left. We couldn’t help but feel like we were treated differently for not being Filipino, which was deeply upsetting.
To make matters worse, the place was swarming with mosquitos, and the spa—which should’ve been relaxing—left me bruised. I asked for medium pressure during my massage and had to plead for them to go gentler, but was ignored.
Overall, it was a truly horrible experience. I would never stay here again and strongly advise others to avoid this place. There are far better options in Puerto Princesa—this resort is a huge disappointment.
訪客用戶
夫妻/情侶出遊
公主經典特大床房
入住於2025年04月
5.0
超讚
評價於:2025年04月15日
My experience at Princesa Garden was beyond my expectations.
To be honest, I was a bit worried at first because I had read a review saying the resort wasn’t nice and had many issues, especially due to ongoing renovations. But when we arrived, I was pleasantly surprised—it was actually very nice!
The resort was clean, the staff were incredibly accommodating and helpful, and the overall atmosphere was relaxing. The food was great—yes, it was a bit pricey because of the added VAT and service charge, but it was delicious, so it was worth it.
Overall, I would definitely recommend this place! 😊
Will Burnside
獨自出遊
公主經典特大床房
入住於2025年02月
5.0
超讚
評價於:2025年02月12日
I had a wonderful stay at Princesa Garden Island Resort and Spa. The staff was attentive and helpful. The resort is beautiful and well-appointed. Breakfast was delicious and there was a wide variety of options. The transport to the airport was prompt and comfortable. I highly recommend staying at Princesa Garden Island Resort and Spa.
Coii
夫妻/情侶出遊
公主經典房
入住於2025年01月
2.7
評價於:2025年02月04日
Honestly, the place was okay. Had a lot to offer but definitely not as great as they advertise it to be. A lot of things are under construction or not well maintained.
They were also quite unresponsive to emails and calls prior to and during our stay. Taking up to 4 days before getting a response.
But what really hurts the experience is the reception. They aren’t very welcoming or accommodating at all. I booked this place for our honeymoon but it didn’t feel special at all. I had messaged them in advance but we were assigned a double room instead of a king. Requested to transfer but their general tone wasn’t very understanding. Only after I had complained about the room having a broken shower door they transferred us to another room (still a double though). Even then the room we got moved to had a stinky shower area due to the drain not working. It overflowed every time we showered. I didn’t say anything though since the guest services seemed very annoyed every time I called and I didn’t want to be a difficult guest.
There were also a couple of instances the staff had forgotten my orders at the restaurant. I don’t know if this is because they are understaffed or just forgetful. The pool attendants, room attendants, and security staff were always so polite and nice though.
The place and the service (especially) didn’t quite match my expectations based on their advertising and reviews I had read. But I guess if you don’t have any expectations this place is okay.
訪客用戶
與好友旅遊 公主經典雙床房
入住於2024年04月
5.0
超讚
評價於:2024年04月06日
非常適合放空、休閒的度假村!服務人員專業親切。受到全世界各地遊客喜愛。謝謝你們的熱情洋溢讓我們有愉快的旅行經驗。
希望很快有機會再來precedes garden hotel spa.
I rarely leave reviews, but our stay at Princesa Island Resort and Spa in Puerto Princesa was so disappointing that I feel compelled to warn others. From the moment we arrived, it was clear that guest experience is not a priority. The front desk staff were rude, unhelpful, and made us feel like we were a bother rather than valued guests.
We booked our room online and were not informed that there would be loud construction happening directly above the rooms starting at 8am. So much for sleeping in or enjoying a peaceful vacation. The beds were incredibly uncomfortable—hard as a rock—and the room itself was not clean. The curtain smelled strongly of mold and mildew, and the general cleanliness left a lot to be desired.
The on-site restaurants were another disaster. Service was painfully slow, and it seemed like the staff didn’t care. After waiting over an hour for dinner one night, we gave up and left. We couldn’t help but feel like we were treated differently for not being Filipino, which was deeply upsetting.
To make matters worse, the place was swarming with mosquitos, and the spa—which should’ve been relaxing—left me bruised. I asked for medium pressure during my massage and had to plead for them to go gentler, but was ignored.
Overall, it was a truly horrible experience. I would never stay here again and strongly advise others to avoid this place. There are far better options in Puerto Princesa—this resort is a huge disappointment.
訪客用戶
夫妻/情侶出遊 公主經典特大床房
入住於2025年04月
5.0
超讚
評價於:2025年04月15日
My experience at Princesa Garden was beyond my expectations.
To be honest, I was a bit worried at first because I had read a review saying the resort wasn’t nice and had many issues, especially due to ongoing renovations. But when we arrived, I was pleasantly surprised—it was actually very nice!
The resort was clean, the staff were incredibly accommodating and helpful, and the overall atmosphere was relaxing. The food was great—yes, it was a bit pricey because of the added VAT and service charge, but it was delicious, so it was worth it.
Overall, I would definitely recommend this place! 😊
Will Burnside
獨自出遊 公主經典特大床房
入住於2025年02月
5.0
超讚
評價於:2025年02月12日
I had a wonderful stay at Princesa Garden Island Resort and Spa. The staff was attentive and helpful. The resort is beautiful and well-appointed. Breakfast was delicious and there was a wide variety of options. The transport to the airport was prompt and comfortable. I highly recommend staying at Princesa Garden Island Resort and Spa.
Coii
夫妻/情侶出遊 公主經典房
入住於2025年01月
2.7
評價於:2025年02月04日
Honestly, the place was okay. Had a lot to offer but definitely not as great as they advertise it to be. A lot of things are under construction or not well maintained.
They were also quite unresponsive to emails and calls prior to and during our stay. Taking up to 4 days before getting a response.
But what really hurts the experience is the reception. They aren’t very welcoming or accommodating at all. I booked this place for our honeymoon but it didn’t feel special at all. I had messaged them in advance but we were assigned a double room instead of a king. Requested to transfer but their general tone wasn’t very understanding. Only after I had complained about the room having a broken shower door they transferred us to another room (still a double though). Even then the room we got moved to had a stinky shower area due to the drain not working. It overflowed every time we showered. I didn’t say anything though since the guest services seemed very annoyed every time I called and I didn’t want to be a difficult guest.
There were also a couple of instances the staff had forgotten my orders at the restaurant. I don’t know if this is because they are understaffed or just forgetful. The pool attendants, room attendants, and security staff were always so polite and nice though.
The place and the service (especially) didn’t quite match my expectations based on their advertising and reviews I had read. But I guess if you don’t have any expectations this place is okay.
公主花園島度假村及水療中心
(Princesa Garden Island Resort and Spa)附近飯店推薦
常見問題
公主花園島度假村及水療中心的入住和退房時間是什麼?
入住時間:15:00以後 退房時間:12:00以前
公主花園島度假村及水療中心是否提供早餐?
飯店提供早餐。
公主花園島度假村及水療中心提供哪些設施及服務?
泳池,健身房,SPA,24小時服務
公主花園島度假村及水療中心附近有什麼熱門景點?
Palawan Heritage Center(約3.1公里),Mendoza Park(約3.9公里),Puerto Princesa City Baywalk Christmas Tree(約4.5公里)
訪客用戶
與好友旅遊
公主經典雙床房
入住於2024年04月
訪客用戶
與好友旅遊
公主經典特大床房
入住於2024年01月
Chengjun(Eason)²⁰²¹
與好友旅遊
公主經典特大床房
入住於2022年12月
訪客用戶
家庭出遊
直通泳池房
入住於2023年07月
Chentianfu
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入住於2022年10月
Sam JZP
商務出差
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入住於2023年06月
訪客用戶
夫妻/情侶出遊
直通泳池的海洋翼
入住於2025年04月
訪客用戶
夫妻/情侶出遊
公主經典特大床房
入住於2025年04月
Will Burnside
獨自出遊
公主經典特大床房
入住於2025年02月
Coii
夫妻/情侶出遊
公主經典房
入住於2025年01月
訪客用戶
與好友旅遊 公主經典雙床房
入住於2024年04月
訪客用戶
與好友旅遊 公主經典特大床房
入住於2024年01月
Chengjun(Eason)²⁰²¹
與好友旅遊 公主經典特大床房
入住於2022年12月
訪客用戶
家庭出遊 直通泳池房
入住於2023年07月
Chentianfu
家庭出遊 三臥室奢華套房
入住於2022年10月
Sam JZP
商務出差 公主經典雙床房
入住於2023年06月
訪客用戶
夫妻/情侶出遊 直通泳池的海洋翼
入住於2025年04月
訪客用戶
夫妻/情侶出遊 公主經典特大床房
入住於2025年04月
Will Burnside
獨自出遊 公主經典特大床房
入住於2025年02月
Coii
夫妻/情侶出遊 公主經典房
入住於2025年01月