We stayed for 2 nights and had a very bad experience. All communication with the owners was aggressive and uncooperative. Unfortunately on 訂房網站 the advert doesn’t say there is a €40 charge for cleaning and the owner asked us to leave this in cash in the apartment. When we queried this with the owner we were told that this was their terms & conditions & that we were not to enter the apartment until we agreed to pay it, even though we had paid for the 2 nights accommodation. They said they were going to send somebody immediately to collect the payment! In fact the manager came at 10am the next day for the money. 訂房網站 were excellent and told us to get a receipt & they would reimburse us. We asked the owner for a receipt & after many emails (they were asking for our company & tax details & then sent a receipt for something else in somebody else’s name with the wrong dates!!) we got the receipt. 訂房網站 were excellent & refunded us immediately but the owner was very rude and threatening. This is the reason for the bad review. The apartment is nice & clean but there is a complicated system to get the keys - nobody meets you so that is also wrong in the advertisement. Word of warning although they provide a coffee machine & coffee you have to pay €1 per cup of coffee. In my opinion €40 for a clean is excessive as it would not have taken more than 30 minutes to clean the apartment after us leaving - clean bathroom, mop floor, change bedding & towels!
訪客用戶
夫妻/情侶出遊 城市公寓, 1 間臥室, 簡易廚房
入住於2023年08月
2.5
評價於:2023年08月15日
We stayed for 2 nights and had a very bad experience. All communication with the owners was aggressive and uncooperative. Unfortunately on 訂房網站 the advert doesn’t say there is a €40 charge for cleaning and the owner asked us to leave this in cash in the apartment. When we queried this with the owner we were told that this was their terms & conditions & that we were not to enter the apartment until we agreed to pay it, even though we had paid for the 2 nights accommodation. They said they were going to send somebody immediately to collect the payment! In fact the manager came at 10am the next day for the money. 訂房網站 were excellent and told us to get a receipt & they would reimburse us. We asked the owner for a receipt & after many emails (they were asking for our company & tax details & then sent a receipt for something else in somebody else’s name with the wrong dates!!) we got the receipt. 訂房網站 were excellent & refunded us immediately but the owner was very rude and threatening. This is the reason for the bad review. The apartment is nice & clean but there is a complicated system to get the keys - nobody meets you so that is also wrong in the advertisement. Word of warning although they provide a coffee machine & coffee you have to pay €1 per cup of coffee. In my opinion €40 for a clean is excessive as it would not have taken more than 30 minutes to clean the apartment after us leaving - clean bathroom, mop floor, change bedding & towels!
會議中心附近的公寓Ⅰ
(Apartment Near Congress Centre I.)附近飯店推薦
訪客用戶
夫妻/情侶出遊
城市公寓, 1 間臥室, 簡易廚房
入住於2023年08月
訪客用戶
夫妻/情侶出遊 城市公寓, 1 間臥室, 簡易廚房
入住於2023年08月