布拉格五號西方酒店 (Occidental Praha Five)

房間很大，裡面啥也沒有 前台服務非常棒

加床只是給了梳化床平時攞嚟坐的梳化床特別硬價錢就三個人嘅床特別貴所以不滿意沒有加床服務

Rating: ★☆☆☆☆ Review Title: Mishandled Room Request and Refund Refused We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our 訂房網站, not cause trouble. Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it. Only after 訂房網站 intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked. We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched. This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

酒店總體不錯，值得入住。我是商務旅行，早餐相當豐盛，房間乾淨。離市中心不遠，附近有公交站，值得推薦！下次還來

The service was good, we Enjoyed and we could enjoy breakfast. But the breakfast buffet was a bit chaotic but otherwise the food was good. At the end it was a ⭐️⭐️⭐️⭐️ experience.

飯店服務整體還行，但1件事情需要改進：Google Maps 上的地址要再確認，因為直接複製到Uber上都會跑到另一邊。 另外我想特別稱讚John，來自烏乾達的朋友，我剛到時已經接近凌晨，又餓又累，他非常親切友善地招呼我，並告訴可以下載外賣App叫到飯店做享用，真的很貼心。

Hello! It is very pleasant to be in the room, it is clean and cozy. The staff is polite.

Very nice and clean Hotel. Breakfast was good but not special. The location is really good. Lots of restaurants close by. Walking distance to the old town.

房間乾淨，設施完善，周圍吃飯購物的地方也挺近

احسن هوتيل