HONEST卡爾林 (Honest Karlin)

This check-in experience was an utter farce. I paid money but didn't even get to step into the hotel room, and I have to get this off my chest: 1. The self-service system is ridiculously terrible and kept freezing: The so-called self-check-in system has so many convoluted steps that it's dizzying. The interface kept freezing constantly, with no response even after clicking multiple times. After filling in the information as prompted, the confirmation email never arrived in my inbox. Refreshing and checking the spam folder did nothing—I was completely stuck here. 2. Customer service is hard to reach, and problem-solving is all about dragging feet: Desperate to check in, I tried to contact customer service, but there was no response for ages. When I finally got through, they sent a verification code, but it still showed failure after input. I tried repeatedly, but it was useless. Throughout the process, no staff took the initiative to follow up. Every time I asked, the reply was just "wait a moment" or "it's a system issue," as if I were just an irrelevant nuisance. 3. Paid for nothing but trouble, and refund was refused: After struggling for nearly two hours and still failing to check in, I requested a refund, but they refused on the grounds that "check-in was attempted." In the end, I couldn't afford to waste any more time, so I gave up. I had to find another hotel nearby, which not only cost me extra money but also disrupted my schedule. I was fuming with nowhere to vent. This kind of hotel can't even guarantee basic check-in and has no sense of responsibility when problems arise—anyone who comes here will get ripped off! Strongly advise everyone to avoid it. Don't waste your time and money! 這次的入住經歷簡直是一場徹頭徹尾的鬧劇，花了錢卻連酒店門都沒進去，必須好好說道說道： 1、自助系統爛到離譜，全程卡殼：所謂的自助入住系統，操作步驟多到讓人眼花繚亂，界面還頻繁卡頓，點半天沒反應。按提示完成資訊填寫後，確認郵件死活沒發到郵箱，刷新、檢查垃圾郵件都沒用，完全卡在這裡動不了。 2、客服難找，解決問題全靠拖：急著入住的我想聯繫客服解決，半天沒回應。好不容易聯繫上，對方發了個驗證碼，結果輸入後還是提示失敗，反覆試了幾次都沒用。全程沒有任何工作人員主動跟進，問就是“稍等”“系統問題”，彷彿我只是個無關緊要的麻煩。 3、花錢買罪受，退房還遭拒：折騰了快兩個小時，始終無法完成入住，我提出退房，對方卻以“已嘗試入住”為由拒絕退款。最後實在耗不起，只能放棄，在附近重新找了家酒店住下，不僅多花了錢，還耽誤了行程，一肚子火沒處發。 這種連基本入住都保障不了、出問題還毫無擔當的酒店，誰來誰被坑！強烈勸大家避雷，別浪費時間和錢！

New, clean, spacious room with full kitchen, comfortable with friendly staff. Convinient location. Real room is exactly as shown on listing. Strongly recommend!

チェックイン前の手荷物預けのほう方法が分からず、少し不便だった。無人チェックインは便利だったが、問い合わせができず困った。部屋は清潔で広くて、よかった。

環境佳、位置佳

Check in 系統頗麻煩

還行還可以

Conveniently located behind the Florenc bus station and metro, the apartment has everyone you need for your stay :) Unfortunately, some of the crockery wasn't cleaned properly with food still stuck on it. Since the apartment complex is right next to the bus station, it can be a little noisy during the daytime. Overall, still a very pleasant stay!

the overall setting/ambiance was very ordinary. note that the walk from the station involves cobblestone streets.

Никакой связи с объектом, никто не отвечает

I loved the appartment it has everything we need and it was clean