The hotel promotes itself as Dog friendly but it only accommodated dogs in the annex bedroom. Dogs are not allowed in any part of the main hotel reception, dining area etc so it’s not really a dog friendly hotel. As owners our movements were restricted as it wasn’t appropriate to leave our dog in an unfamiliar location unsupervised as he became very distressed. Dog friendly hotels usually allow owners to bring dogs into reception areas and dining areas. If I knew this was not possible I would never have booked. On a positive note the young man Rory working in the dining room gave a great standard of service, listened to our concerns and couldn’t be anymore attentive. It is important to highlight this and obvious how hard he was working whilst we where there😀 please note the photo uploaded was taken in another local dog friendly hotel ‘Mckays’ which did actually allow dogs in the bar and communal areas as it should be.
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2025年09月
3.0
評價於:2025年09月10日
Very dated and tired hotel. Bad smell of damp in most of the hotel. Our hotel room was also placed just above an air conditioning unit which produced an annoying loud humming sound most of our stay. Mediocre breakfast. Won't be rushing back......
匿名用戶
夫妻/情侶出遊
舒適雙人間
入住於2025年01月
5.0
超讚
評價於:2025年01月30日
Amazing service and beautiful snow!! The staff was very helpful!
訪客用戶
獨自出遊
單人房
入住於2025年05月
4.7
很棒
評價於:2025年05月08日
Lovely hotel in an excellent location. Friendly staff and very clean hotel. Nice buffet style breakfast but sometimes food was not hot enough or would go cold quickly.
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2023年10月
2.0
評價於:2023年10月08日
Deplorable room conditions!
Stains on the bed covers-previous body hairs not cleaned up on the bed topper- Medication left in the room bin, not cleaned up-Hair of some description not cleaned up in the shower- room looked out into a fronted up wall, with trash below-
This hotel and my experience was not worth and no- where near the £182 I paid!
I don't normally complain, but I would not wish any other poor traveller to experience what we had too.
The service on the front desk needs to be better also.
Vivian R
家庭出遊
入住於2023年10月
2.5
評價於:2023年11月02日
We were there for 1 night. The only good thing is they have smart TV in the room. Let's just say the photos on the website are nicer than the room itself when we get there. It is still an OK room. It is just the whole room smell like swimming pool and chlorine.
訪客用戶
家庭出遊
入住於2025年08月
4.7
很棒
評價於:2025年08月20日
Good catering service
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2024年03月
4.0
評價於:2024年03月08日
Very nice stay at the Spa Hotel! Staff excellent!The spa and facilities are very good also!
The hotel promotes itself as Dog friendly but it only accommodated dogs in the annex bedroom. Dogs are not allowed in any part of the main hotel reception, dining area etc so it’s not really a dog friendly hotel. As owners our movements were restricted as it wasn’t appropriate to leave our dog in an unfamiliar location unsupervised as he became very distressed. Dog friendly hotels usually allow owners to bring dogs into reception areas and dining areas. If I knew this was not possible I would never have booked. On a positive note the young man Rory working in the dining room gave a great standard of service, listened to our concerns and couldn’t be anymore attentive. It is important to highlight this and obvious how hard he was working whilst we where there😀 please note the photo uploaded was taken in another local dog friendly hotel ‘Mckays’ which did actually allow dogs in the bar and communal areas as it should be.
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2025年09月
3.0
評價於:2025年09月10日
Very dated and tired hotel. Bad smell of damp in most of the hotel. Our hotel room was also placed just above an air conditioning unit which produced an annoying loud humming sound most of our stay. Mediocre breakfast. Won't be rushing back......
匿名用戶
夫妻/情侶出遊 舒適雙人間
入住於2025年01月
5.0
超讚
評價於:2025年01月30日
Amazing service and beautiful snow!! The staff was very helpful!
訪客用戶
獨自出遊 單人房
入住於2025年05月
4.7
很棒
評價於:2025年05月08日
Lovely hotel in an excellent location. Friendly staff and very clean hotel. Nice buffet style breakfast but sometimes food was not hot enough or would go cold quickly.
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2023年10月
2.0
評價於:2023年10月08日
Deplorable room conditions!
Stains on the bed covers-previous body hairs not cleaned up on the bed topper- Medication left in the room bin, not cleaned up-Hair of some description not cleaned up in the shower- room looked out into a fronted up wall, with trash below-
This hotel and my experience was not worth and no- where near the £182 I paid!
I don't normally complain, but I would not wish any other poor traveller to experience what we had too.
The service on the front desk needs to be better also.
Vivian R
家庭出遊
入住於2023年10月
2.5
評價於:2023年11月02日
We were there for 1 night. The only good thing is they have smart TV in the room. Let's just say the photos on the website are nicer than the room itself when we get there. It is still an OK room. It is just the whole room smell like swimming pool and chlorine.
訪客用戶
家庭出遊
入住於2025年08月
4.7
很棒
評價於:2025年08月20日
Good catering service
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2024年03月
4.0
評價於:2024年03月08日
Very nice stay at the Spa Hotel! Staff excellent!The spa and facilities are very good also!
Rosemary Cameron
家庭出遊
入住於2025年04月
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2025年09月
匿名用戶
夫妻/情侶出遊
舒適雙人間
入住於2025年01月
訪客用戶
獨自出遊
單人房
入住於2025年05月
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2023年10月
Vivian R
家庭出遊
入住於2023年10月
訪客用戶
家庭出遊
入住於2025年08月
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2024年03月
訪客用戶
商務出差
單人房
入住於2025年08月
訪客用戶
家庭出遊
入住於2025年08月
Rosemary Cameron
家庭出遊
入住於2025年04月
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2025年09月
匿名用戶
夫妻/情侶出遊 舒適雙人間
入住於2025年01月
訪客用戶
獨自出遊 單人房
入住於2025年05月
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2023年10月
Vivian R
家庭出遊
入住於2023年10月
訪客用戶
家庭出遊
入住於2025年08月
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2024年03月
訪客用戶
商務出差 單人房
入住於2025年08月
訪客用戶
家庭出遊
入住於2025年08月