浦那賓布里智選假日酒店 (Holiday Inn Express Pune Pimpri)

交通方便，容易打車，價格也非常經濟實惠，房間設施齊全乾凈整潔，前台非常禮貌高效，酒店非常值得再次入住

I booked two nights for three people. However, one of the guests needed to cancel their second night. I tried to make this change through 訂房網站, but was unable to reach the hotel directly using an internet phone system through 訂房網站. So I contacted 訂房網站 via chat, and they said they needed to request the change from the hotel, but they didn’t receive any response. To change the reservation from two nights to one night, the hotel’s approval was required. When I arrived at the hotel, the front desk clerk said “no problem,” so I thought it could be handled easily. However, it turned out he didn’t have the authority to make the change. I had to wait until the manager came the next day. When I finally spoke to the manager, the check-in and check-out lines were long, so I had to wait again. When I met the manager, he hadn’t checked any emails or messages from 訂房網站 and told me that since I had already checked in, nothing could be changed. I explained that I had requested the change before check-in, but he kept saying they couldn’t do anything and that only 訂房網站 could handle it since I paid through them. Throughout the process, the manager seemed more concerned about what other guests might think than actually helping me. I wasn’t even making a fuss, but he seemed worried someone might overhear. I kept trying to explain that 訂房網站 was waiting for the hotel’s approval, but he wouldn’t listen but he insisted there was nothing he could do, and that 訂房網站 would need to handle it. So I kept calling 訂房網站. They told me they had been repeatedly trying to contact the hotel, but still received no response. Eventually, I was informed that the hotel officially rejected the change, and no refund would be given for the second night. Even before receiving the disapproval, I had asked for it many times and explained the situation repeatedly. I wasn’t asking to cancel the entire booking or for all guests—just one night out of the total six nights. The hotel was fully aware of my request, yet they still rejected the change. Honestly, it’s quite frustrating. It took a lot of time and effort just to receive that just final decision. Getting that final reply took a lot of time and effort. I even used up my roaming data in the process. If the clerk had told me clearly from the beginning that it would be difficult, I wouldn’t have gone through all that trouble. The communication with both staff members was difficult—they just repeated set phrases and didn’t respond to my actual questions. Most importantly, the hotel ultimately refused to approve the change despite being aware of my request. If they had accepted it, all the effort and time spent would have at least been worthwhile. Additionally, I found hair in the bathroom—the cleanliness wasn’t great either.

飯店服務很好，設備也都蠻新的，只是電梯反應比較慢，很多次以為有感應到房卡了，結果又跑到其他樓層了～餐點不錯，但是沒有培根是唯一的遺憾～

Nice and clean room, ircon very strong and good facilities. Nice bkfst and dinner.

房型比較小，但性價比較高

อาหารไม่ค่อยถูกปาก แต่โรงแรมนี้ใกล้กับที่ทำงานและราคาเป็นที่น่าพึงพอใจ ถือว่าพอใช้ได้

Hotel is nice but keep in mind that it is Holiday Inn Express not Holiday Inn

Location is good, staff is very very good and very impressive, property is average, rooms are small and limited infrastructure for it be called a Hotel. Its like a small PG. There are issues everyday with access card.

乾淨整潔，安靜，安全，免費洗衣機烘乾機，早餐好吃。

早餐豐盛，但是房間有點小