住了兩晚，間短説一下 ， 買回來的包包被清潔工人偷走了， 酒店管理卻推説是垃圾幫我丟了。極度不負責任的酒店。
I recently had a disappointing experience at Hyatt Regency Perth that I wanted to share with you all. During my stay, I lost some of my belongings in the room after the housekeeping service. To make things worse, I discovered that the cleaner had opened my shopping bag and box without my permission and threw them away after finding them empty. This was a clear violation of my privacy, and I was extremely upset by it.
To add to my disappointment, the hotel management and staff did not provide any initiative solutions to rectify the situation. Furthermore, I did not receive any apology from the beginning of the incident until I left, and it was clear that the hotel management did not show any responsibility or care towards me as a customer. They kept dragging their feet and did not provide an official investigation into the matter.
As travelers, we rely on hotels to provide a safe and secure environment for us, but this experience made me feel like my belongings and privacy were not respected. I hope that the hotel management takes this feedback seriously and makes necessary improvements to ensure that situations like this do not happen again in the future.
Thank you for taking the time to read my review.
住了兩晚，間短説一下 ， 買回來的包包被清潔工人偷走了， 酒店管理卻推説是垃圾幫我丟了。極度不負責任的酒店。
I recently had a disappointing experience at Hyatt Regency Perth that I wanted to share with you all. During my stay, I lost some of my belongings in the room after the housekeeping service. To make things worse, I discovered that the cleaner had opened my shopping bag and box without my permission and threw them away after finding them empty. This was a clear violation of my privacy, and I was extremely upset by it.
To add to my disappointment, the hotel management and staff did not provide any initiative solutions to rectify the situation. Furthermore, I did not receive any apology from the beginning of the incident until I left, and it was clear that the hotel management did not show any responsibility or care towards me as a customer. They kept dragging their feet and did not provide an official investigation into the matter.
As travelers, we rely on hotels to provide a safe and secure environment for us, but this experience made me feel like my belongings and privacy were not respected. I hope that the hotel management takes this feedback seriously and makes necessary improvements to ensure that situations like this do not happen again in the future.
Thank you for taking the time to read my review.
Xinyoulingxi1119
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Xinyoulingxi1119
家庭出遊 豪華兩張大床房
入住於2024年02月
訪客用戶
家庭出遊 豪華兩張大床房
入住於2024年02月
訪客用戶
朋友出遊 豪華兩張大床房
入住於2024年01月
Lindanaonao
朋友出遊 豪華兩張大床房
入住於2023年09月
Ashun80
家庭出遊 標準雙床房
入住於2023年08月
匿名用戶
朋友出遊 豪華兩張大床房
入住於2024年03月
Bblvinmama
家庭出遊 標準特大床房
入住於2023年04月
kywl
朋友出遊 豪華兩張大床房
入住於2023年03月
訪客用戶
家庭出遊 河景特大床房
入住於2023年10月
匿名用戶
商務出差 標準特大床房
入住於2023年10月