The staff were friendly and helpful, but the cleanliness could be improved. For the price, I expected the room to be a bit cleaner.
訪客用戶
商務出差
入住於2024年11月
4.5
很好
評價於:2024年11月13日
I like the location of the Green Tree, which is near the Del Mar metro station in Pasadena, and convenient for getting to JPL or Caltech. The staff are friendly, the hotel is clean, and they have a nice bowl of fresh fruit available at the check-in. However, I have two quibbles. First, I found the billing to be perplexing. Online travel agencies said I would be charged an extra $5 on site, but in fact I was charged an extra $12.20 (+ a $100 deposit which has not yet been credited back to me). Since I was traveling for work, I needed a $0 balance receipt to document that charge, and the reception staff were unable to provide an appropriate receipt. Second, the room was cold, with air-conditioning set to 64 F when I arrived. I turned off the air conditioning, but I was cold in bed and unable to find a blanket or extra layer. If I stay again, I guess I'll bring my own blankets and will try to book differently (perhaps directly through the hotel) in hopes of getting a receipt that my travel reimbursement folks can process.
The staff were friendly and helpful, but the cleanliness could be improved. For the price, I expected the room to be a bit cleaner.
訪客用戶
商務出差
入住於2024年11月
4.5
很好
評價於:2024年11月13日
I like the location of the Green Tree, which is near the Del Mar metro station in Pasadena, and convenient for getting to JPL or Caltech. The staff are friendly, the hotel is clean, and they have a nice bowl of fresh fruit available at the check-in. However, I have two quibbles. First, I found the billing to be perplexing. Online travel agencies said I would be charged an extra $5 on site, but in fact I was charged an extra $12.20 (+ a $100 deposit which has not yet been credited back to me). Since I was traveling for work, I needed a $0 balance receipt to document that charge, and the reception staff were unable to provide an appropriate receipt. Second, the room was cold, with air-conditioning set to 64 F when I arrived. I turned off the air conditioning, but I was cold in bed and unable to find a blanket or extra layer. If I stay again, I guess I'll bring my own blankets and will try to book differently (perhaps directly through the hotel) in hopes of getting a receipt that my travel reimbursement folks can process.
匿名用戶
商務出差
特大床房
入住於2026年06月
訪客用戶
獨自出遊
特大床房
入住於2026年05月
匿名用戶
其他
入住於2026年01月
匿名用戶
家庭出遊
入住於2026年01月
匿名用戶
家庭出遊
入住於2025年06月
訪客用戶
商務出差
入住於2024年12月
匿名用戶
其他
入住於2023年07月
訪客用戶
商務出差
無障礙特大床房
入住於2026年07月
訪客用戶
商務出差
入住於2024年11月
匿名用戶
商務出差
特大床房
入住於2026年06月
匿名用戶
商務出差 特大床房
入住於2026年06月
訪客用戶
獨自出遊 特大床房
入住於2026年05月
匿名用戶
其他
入住於2026年01月
匿名用戶
家庭出遊
入住於2026年01月
匿名用戶
家庭出遊
入住於2025年06月
訪客用戶
商務出差
入住於2024年12月
匿名用戶
其他
入住於2023年07月
訪客用戶
商務出差 無障礙特大床房
入住於2026年07月
訪客用戶
商務出差
入住於2024年11月
匿名用戶
商務出差 特大床房
入住於2026年06月