Terrible Experience – Avoid This Hotel!
I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality.
We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused.
This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.
CjDLeon
夫妻/情侶出遊
豪華雙人間
入住於2025年03月
4.2
很好
評價於:2025年03月18日
Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.
Olivier
家庭出遊
豪華雙床房
入住於2025年04月
4.5
很好
評價於:2025年05月01日
Beds are comfortable and breakfast is good. Swimming pool looked attractive but did not go.
Ana the Explorer
家庭出遊
豪華雙床房
入住於2024年12月
3.5
評價於:2024年12月29日
It was quite hard to contact them since the phone provided on the app was not updated, it was also hard to find an email address. The location is OK, there is a chapel, an italian restaurant and a cafe right in front of it. The service was slow and their coffee was not as expected in the restaurant. Their breakfast was amazing, the room was spacious. What amazed me the most, was the views from the room.
BAEK Joon
家庭出遊
豪華雙床房
入住於2024年12月
3.2
評價於:2024年12月20日
호텔에 4시 언저리에 도착했음에도 불구하고 체크인하는데 20분 넘게 기다리고 시티뷰 신청했는데도 그냥 아무데나 준 걱 같고 식사포함 결제 했음에도 불구하고 식사 포함이 아니라고 프론트에서는 말하더라고요. 방 정리하고 다시 가서 여러 가지로 캼플레인하니 그제야 어떻게 보상해줄까? 보상 바라고 말한 건 아니니 보상을 받지도 않았고 여튼 별로 유쾌한 호텔은 아닙니다.
Terrible Experience – Avoid This Hotel!
I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality.
We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused.
This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.
CjDLeon
夫妻/情侶出遊 豪華雙人間
入住於2025年03月
4.2
很好
評價於:2025年03月18日
Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.
Olivier
家庭出遊 豪華雙床房
入住於2025年04月
4.5
很好
評價於:2025年05月01日
Beds are comfortable and breakfast is good. Swimming pool looked attractive but did not go.
Ana the Explorer
家庭出遊 豪華雙床房
入住於2024年12月
3.5
評價於:2024年12月29日
It was quite hard to contact them since the phone provided on the app was not updated, it was also hard to find an email address. The location is OK, there is a chapel, an italian restaurant and a cafe right in front of it. The service was slow and their coffee was not as expected in the restaurant. Their breakfast was amazing, the room was spacious. What amazed me the most, was the views from the room.
BAEK Joon
家庭出遊 豪華雙床房
入住於2024年12月
3.2
評價於:2024年12月20日
호텔에 4시 언저리에 도착했음에도 불구하고 체크인하는데 20분 넘게 기다리고 시티뷰 신청했는데도 그냥 아무데나 준 걱 같고 식사포함 결제 했음에도 불구하고 식사 포함이 아니라고 프론트에서는 말하더라고요. 방 정리하고 다시 가서 여러 가지로 캼플레인하니 그제야 어떻게 보상해줄까? 보상 바라고 말한 건 아니니 보상을 받지도 않았고 여튼 별로 유쾌한 호텔은 아닙니다.
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