強羅花壇富士 (Gora Kadan Fuji)

Really nice Ryokan, enjoyed every second in there. The meal is good as well.

I would hesitate booking this hotel if you are looking for a “wow” experience. We had some issues due to bad weather and some due to service. We booked a room that ideally should have had views of Mount Fuji. Due to the fog, we saw nothing for our 1 night stay outside of the clouds. This is no fault of the hotel but worth factoring into expectations. We also had some service shortfalls. No one in advance communicated that we needed to select a time for the included dinner or pick the cuisine we wanted.  As a result, we got stuck with what was available. We also were not informed that there was a shuttle to a nearby train station (the hotel made up for this by driving us to the station, but the only reason we knew was another guest mentioned it). Lastly, we selected a meal option but were not told the supplement in advance so had a 24,000 yen surprise on our bill. Had this all been communicated in advance, we would have felt better about our stay. At breakfast, we waited over 20 minutes for coffee and had to ask 3 times before it was eventually served. On the plus side, the hard product is strong and our Kappo dinner was delicious. While this wasn’t a “bad stay” - I struggle to see how this hotel landed as a 3 Michelin Star rating and can charge the prices that are charged given some of the issues we faced.

"Had a fantastic experience here. The staff went above and beyond, the room was spotless, and the location was perfect. Truly excellent from start to finish!" "Everything was excellent during my stay. I will definitely come again and highly recommend this hotel!"