牛津霍克威爾美居酒店 (Mercure Oxford Hawkwell House Hotel)

酒店的位置非常出乎意料，原本以為找的是一家位於郊區的酒店，周邊應該是很空曠、很冷清，預訂前看到很多評價説是酒店停車場很大，停車很方便，以致於到達酒店時我還以為是導航錯了，一再確認是不是這家酒店。酒店實際位於住宅區，周邊是非常密集的住宅樓，馬路很小，雙向各一車道，我們是傍晚到達的，馬路兩邊都停了車，各佔了一半的車道，衹剩下路中間一個車寬的空間，還要雙向通行。酒店區域沒有大門，停車場和路邊停車位融為一體，當日酒店剛好有一家印度人舉行婚禮，酒店門口劃車位的和沒劃車位的地方都停滿了車，開到最裡麵也沒找到可停的地方，酒店前台讓我們自己去馬路上找可以停車的位置，最後停到了一個比較遠的地方。酒店周邊沒有商業、沒有餐飲，巴士站距離酒店有6分鐘的步行路程，巴士3、3A、X40均可到牛津鎮中心（Hight Street），還算是比較方便。

衞生：不乾淨，床底下還有一個球 房間有股尿騷味，我們家小朋友都和我聞到了～淋浴房的下水也不行～ 可以免費停車還是不錯的～

不錯的酒店 停車方便免費。 服務人員熱情。酒店bar營業到晚上2點。酒店也有餐廳氛圍不錯。 床的軟硬程度剛剛好。

酒店位置安靜。我們被安排在另一棟樓，但空調壞了，酒店放置了電暖爐，房間並不冷，有電熱毛巾桿。地面鋪了地毯，感覺地面並不平。一道外門裡有兩個房間相隔很近，隔音略差。清早另一個房間開門進出聽得很清楚

房間比較寬敞，房內設施比較簡約，取暖是日本掛壁空調沒有暖氣片安靜，早餐很英倫風格還可以單點，服務員很熱情！

房間算挺大的，8月3日那天停電停水大半天，幸好晚上恢復了。房間設施不錯！ 也算乾淨。 距離市中心有點距離，坐公車8-10分鐘。

很大，房子為很好看

可怕的酒店，可怕的服務 在酒店入住的第一晚，我的車停在酒店的地面停車場，就在酒店大堂門口，旁邊就是攝像頭，可怕的是我的車在當晚被砸，副駕駛的車窗被砸碎，車裡的行李箱和包被偷走，而酒店對我沒有任何歉意和安慰，也拒絕向警察提供監控錄像，導致案件無法追蹤。 當天早晨酒店電話到房間通知我，我的車被砸了，沒有任何歉意。我打電話報警時要求酒店的工作人員一起溝通，警察詢問什麼時間發生的事情，酒店工作人員回答是在早晨5點左右（因此我相信她看過監控，所以知道是在早晨5點發生）。報警後酒店工作人員問我是否要看監控錄像，天真的我説等警察來了一起看。結果當天警察沒有來，晚上我要求看監控時，酒店工作人員的態度180度轉變，説不能給我看監控，需要等警察來了給警察看。等我第三天退房時，警察依然沒來，我再次要求看監控遭到了拒絕，對於遊客來説我們不可能在那等著破案，衹能離開。幾天後我收到警察的短訊，他説酒店告訴他們監控壞了因此沒有錄像，案件無法追蹤。在這個過程中，沒有一位酒店的負責人出現，向我表示歉意，好像這件事情和他們沒有任何關係一樣，這讓我很震驚，很難以想象這是一家四星級酒店該有的服務，這竟然是雅高集團旗下的酒店的服務。 如果你不擔心自己的安全，可以入住這家可怕的酒店。 Terrible hotels, terrible services On the first night of my stay at the hotel, my car was parked in the ground level parking lot, just outside the hotel lobby, with a camera next to it. What was terrifying was that my car was smashed that night, the passenger window was smashed, and the luggage and bags in the car were stolen. The hotel did not apologize or comfort me, and refused to provide surveillance footage to the police, making the case untraceable. That morning, the hotel called my room and informed me that my car had been smashed without any apologies. When I called the police, I asked the hotel staff to communicate together. The police asked when the incident occurred, and the hotel staff replied that it happened around 5 a.m. （so I believe she had seen the surveillance, so she knew it happened at 5 a.m.）. After the alarm, the hotel staff asked me if I wanted to watch the surveillance video. Innocently, I said to wait for the police to come and watch it together. As a result, the police did not come that day. When I requested to watch the surveillance at night, the attitude of the hotel staff changed 180 degrees, saying that they could not show me the surveillance and needed to wait for the police to come and show it to the police. When I checked out on the third day, the police still didn't come, and my request to watch the surveillance was rejected. For tourists, we couldn't wait there to solve the case and had to leave. A few days later, I received a text message from the police stating that the hotel informed them that the surveillance was broken and therefore there was no video recording, making the case untraceable. During this process, no hotel manager appeared and apologized to me, as if this matter had nothing to do with them. It shocked me and made it difficult to imagine that this was the service that a four-star hotel should have. It turned out to be the service of a hotel under the Accor Group. If you are not worried about your own safety, you can stay at this terrifying hotel.

除了離市中心有點遠，別的都很好

孩子很喜歡家庭房的上下鋪，房間大小也可以