I had BAD experience in Astil Hotel. i and my friends booked 3 rooms and stayed 4 night there!
i only got 2 days for cleaning the room, my friends only got 1 day for cleaning the room, that's too bad.
We complainted day by day, every time the staffs replied that "May be you did not put the "Clean up" magnet on the door". Of course, we did put the magnet on the door every day!
When we requested the staff to send someone do cleaning immediately, they said the cleaning staffs off... that's so ridiculous! My 2 friends living in the dirty rooms for 3 nights...
Secondly, i pick up a backpack wrongly from a taxi, i ask for help at the front desk. They said they could not do anything for assistance. I beg them to call the taxi driver, because we could not speak in Japanese and the backpack had a telephone number. They did call, but disconnected. Then the front desk staff said they could not help further! i was so disappointed!
i never image this poor service in Japan!!
Lim Seok Hong
夫妻/情侶出遊
雙人間 - 帶淋浴 - 可吸菸
入住於2025年09月
4.7
很棒
評價於:2025年09月27日
Hotel is conveniently located with good F&B amenities within walking distance. Surrounding is quiet. Hotel has well prepare necessities for guest use and a good hot public bath facility on the 6th floor. Train station is just across the street from hotel
I had BAD experience in Astil Hotel. i and my friends booked 3 rooms and stayed 4 night there!
i only got 2 days for cleaning the room, my friends only got 1 day for cleaning the room, that's too bad.
We complainted day by day, every time the staffs replied that "May be you did not put the "Clean up" magnet on the door". Of course, we did put the magnet on the door every day!
When we requested the staff to send someone do cleaning immediately, they said the cleaning staffs off... that's so ridiculous! My 2 friends living in the dirty rooms for 3 nights...
Secondly, i pick up a backpack wrongly from a taxi, i ask for help at the front desk. They said they could not do anything for assistance. I beg them to call the taxi driver, because we could not speak in Japanese and the backpack had a telephone number. They did call, but disconnected. Then the front desk staff said they could not help further! i was so disappointed!
i never image this poor service in Japan!!
Lim Seok Hong
夫妻/情侶出遊 雙人間 - 帶淋浴 - 可吸菸
入住於2025年09月
4.7
很棒
評價於:2025年09月27日
Hotel is conveniently located with good F&B amenities within walking distance. Surrounding is quiet. Hotel has well prepare necessities for guest use and a good hot public bath facility on the 6th floor. Train station is just across the street from hotel
1370185****
家庭出遊
雙人間 - 帶淋浴 禁菸
入住於2025年10月
CHOWWF
好友出遊
大床房(禁菸)
入住於2025年08月
Lim Seok Hong
夫妻/情侶出遊
雙人間 - 帶淋浴 - 可吸菸
入住於2025年09月
_WeChat280034****
獨自出遊
雙人間 - 帶淋浴 - 可吸菸
入住於2024年12月
Zuoxing
獨自出遊
單人間 - 帶淋浴 - 禁菸
入住於2024年12月
PollySnow
獨自出遊
雙人間 - 帶淋浴 - 可吸菸
入住於2024年11月
匿名用戶
家庭出遊
雙人間 - 帶淋浴 禁菸
入住於2024年11月
sumin_1223
夫妻/情侶出遊
雙床房 - 禁菸
入住於2025年04月
_WeChat320346****
獨自出遊
雙人間 - 帶淋浴 - 可吸菸
入住於2025年03月
3075****
家庭出遊
單人間 - 帶淋浴 - 禁菸
入住於2025年06月
1370185****
家庭出遊 雙人間 - 帶淋浴 禁菸
入住於2025年10月
CHOWWF
好友出遊 大床房(禁菸)
入住於2025年08月
Lim Seok Hong
夫妻/情侶出遊 雙人間 - 帶淋浴 - 可吸菸
入住於2025年09月
_WeChat280034****
獨自出遊 雙人間 - 帶淋浴 - 可吸菸
入住於2024年12月
Zuoxing
獨自出遊 單人間 - 帶淋浴 - 禁菸
入住於2024年12月
PollySnow
獨自出遊 雙人間 - 帶淋浴 - 可吸菸
入住於2024年11月
匿名用戶
家庭出遊 雙人間 - 帶淋浴 禁菸
入住於2024年11月
sumin_1223
夫妻/情侶出遊 雙床房 - 禁菸
入住於2025年04月
_WeChat320346****
獨自出遊 雙人間 - 帶淋浴 - 可吸菸
入住於2025年03月
3075****
家庭出遊 單人間 - 帶淋浴 - 禁菸
入住於2025年06月