Hotel Gaylord (Hotel Gaylord)

I never expected MakeMyTrip to be such a money looter. I was charged over night for a room listed as a premium room, but the experience was far from it. The bathroom flush wasn’t working, and most of the pipes were leaking. When we informed the hotel staff, they said a plumber had been called and would come soon. One staff member gave us a key to another room so we could shift temporarily until the issue was resolved. But as we were moving, another staff member stopped us, saying that room was already booked. We had to stay in the original room. Later, they gave us a different room key just to use the bathroom, but that room was in terrible condition. A plumber finally arrived the next day and fixed the flush. But then we noticed that one of the windows and a portion of the wall in our room had a gap, allowing insects and other pests to enter easily—very unhygienic and unacceptable. MakeMyTrip had also mentioned hot water facilities, but in reality, hot water was only available for a few hours in the morning. Even then, due to the poor plumbing, it was nearly unusable. They also offered a breakfast-inclusive option for two at over ₹5000. Thankfully, I didn’t opt for it. My partner and I had breakfast every day and even had lunch on two days, and the total bill was only around ₹900. To make matters worse, when I contacted MakeMyTrip customer support about these issues, the call got disconnected midway, and I received no follow-up. I later learned that if I had booked the room directly with the hotel, it would have cost only ₹2500 per night. I genuinely feel cheated. The room was far below average, and this experience has left me questioning the trustworthiness of MakeMyTrip.

They can concentrate little more on clean Towel and Bedsheets.Location of the hotel is Good.The pricing with MMT was higher than booking Directly.

Great property to stay and available at nice location.. Toy train was right in front of the hotel.. Staffs are very polite and customer friendly.. Food was very tasty served in the hostel restaurant.. Transportation available at walkable distance.. Overall experience was great

location of property is very convenient place. quality of food is very good. amenities is satisfactory except storage/hanging place. service is very good

Good service with well manner... a very good service ... Good staff and very supportive nature during our time at Ooty

food was very good but service was not good.they took almost 1hr to prepare 2 cups of black tea .Hot water facility was not upto the mark. we have to call and tell regularly for hot water as it was not available for even 3hours in the morning. 2 bulbs were not working in our room and they didn't fix it further.

booked primium room there is no bed window and main door block by wall, after many requests the didn't change the room need to ask for everything like bath towels, hot water etc better not to select these kinds of hotel

Its a good location hotel, with a good restaurant, food is also in budget. Staff is also co-operative

Good food,good hospitality and good room, location is very good,very good staff