During my stay at the hotel, the room did not even provide basic shampoo or body wash. The bottles were completely empty. Was the room not properly checked before guest check-in to make sure shampoo and body wash were provided? These are basic hotel amenities, and not having them available is very disappointing. It also reflects a lack of proper room inspection and professionalism. also found many small insects or mosquito-like bugs on the bed, which was extremely unhygienic and uncomfortable.
This is very unprofessional and does not meet the basic standard expected from a hotel. Please look into this matter immediately and provide a proper explanation.
訪客用戶
家庭出遊
瀑布景客房 - 帶2張大床
入住於2026年06月
4.5
很好
評價於:2026年06月25日
Our room was freshly renovated and looked brand new! Super clean, modern, highly recommend. Walking distance to the incline railway and short walk to most everything else. If there's a downside, although we booked a falls view room and we were on the 16th floor, they gave us the corner so it was an awkward angle. They tried to upsell at check in to get a better view, which we declined. Could still see some of the falls and it was nice, just not as nice as we thought it was going to be from that room.
匿名用戶
家庭出遊
兩張大床配梳化床瀑布景觀
入住於2026年07月
5.0
超讚
評價於:2026年07月11日
탑층에 물었는데 뷰가 너무 좋아서 계속 호텔에 있었어요
양쪽 폭포 다 보이고 양쪽 폭죽도 다 보입니다
현장에서 캐나다 달러 200 더 주고 방 바꾼건데 바꾸길 잘한듯
During my stay at the hotel, the room did not even provide basic shampoo or body wash. The bottles were completely empty. Was the room not properly checked before guest check-in to make sure shampoo and body wash were provided? These are basic hotel amenities, and not having them available is very disappointing. It also reflects a lack of proper room inspection and professionalism. also found many small insects or mosquito-like bugs on the bed, which was extremely unhygienic and uncomfortable.
This is very unprofessional and does not meet the basic standard expected from a hotel. Please look into this matter immediately and provide a proper explanation.
訪客用戶
家庭出遊 瀑布景客房 - 帶2張大床
入住於2026年06月
4.5
很好
評價於:2026年06月25日
Our room was freshly renovated and looked brand new! Super clean, modern, highly recommend. Walking distance to the incline railway and short walk to most everything else. If there's a downside, although we booked a falls view room and we were on the 16th floor, they gave us the corner so it was an awkward angle. They tried to upsell at check in to get a better view, which we declined. Could still see some of the falls and it was nice, just not as nice as we thought it was going to be from that room.
匿名用戶
家庭出遊 兩張大床配梳化床瀑布景觀
入住於2026年07月
5.0
超讚
評價於:2026年07月11日
탑층에 물었는데 뷰가 너무 좋아서 계속 호텔에 있었어요
양쪽 폭포 다 보이고 양쪽 폭죽도 다 보입니다
현장에서 캐나다 달러 200 더 주고 방 바꾼건데 바꾸길 잘한듯
匿名用戶
家庭出遊
城景特大床房
入住於2026年05月
訪客用戶
家庭出遊
城景套房 | 三張大號床
入住於2026年05月
訪客用戶
家庭出遊
套房(瀑布景觀,3張床)
入住於2026年07月
訪客用戶
家庭出遊
瀑布景客房 - 帶2張大床
入住於2026年07月
匿名用戶
好友出遊
瀑布景客房 - 帶2張大床
入住於2026年07月
匿名用戶
夫妻/情侶出遊
瀑布景客房 - 帶2張大床
入住於2026年06月
訪客用戶
家庭出遊
瀑布景客房 - 帶2張大床
入住於2026年06月
訪客用戶
夫妻/情侶出遊
瀑布景觀套房(兩張特大床,帶按摩浴缸)
入住於2026年07月
訪客用戶
家庭出遊
瀑布景客房 - 帶2張大床
入住於2026年06月
匿名用戶
家庭出遊
兩張大床配梳化床瀑布景觀
入住於2026年07月
匿名用戶
家庭出遊 城景特大床房
入住於2026年05月
訪客用戶
家庭出遊 城景套房 | 三張大號床
入住於2026年05月
訪客用戶
家庭出遊 套房(瀑布景觀,3張床)
入住於2026年07月
訪客用戶
家庭出遊 瀑布景客房 - 帶2張大床
入住於2026年07月
匿名用戶
好友出遊 瀑布景客房 - 帶2張大床
入住於2026年07月
匿名用戶
夫妻/情侶出遊 瀑布景客房 - 帶2張大床
入住於2026年06月
訪客用戶
家庭出遊 瀑布景客房 - 帶2張大床
入住於2026年06月
訪客用戶
夫妻/情侶出遊 瀑布景觀套房(兩張特大床,帶按摩浴缸)
入住於2026年07月
訪客用戶
家庭出遊 瀑布景客房 - 帶2張大床
入住於2026年06月
匿名用戶
家庭出遊 兩張大床配梳化床瀑布景觀
入住於2026年07月