紐約大中心威斯汀酒店 (The Westin New York Grand Central)

房間非常一般，設施設備比較老舊，毛巾硬了很，可以站起來，有圖片為證據，安保級別很高，酒店不提供早餐，這個讓我非常失望，前台有個上海的老大姐，人非常好，讓我感到非常親切！酒店的床頭燈,壞了，一閃一閃，影響使用！

很好呀啊啊啊啊啊啊啊啊啊啊啊啊嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯嗯

環境很好 位置好

Dear Trip Team This is the formal complain I have made also to the westin Following my recent stay at The Westin New York Grand Central, I wanted to share some detailed feedback as the experience fell well below the standards I would expect from a Westin property — and certainly not in line with the price paid. As you know, when I checked in there was already an issue: all of the bedding sheets were crinkled and creased, which is not what one expects from a hotel of this calibre. Having stayed in many Westins around the world, I have consistently found them to uphold a much higher level of presentation and care. Unfortunately, that initial impression was borne out by a number of other issues throughout my stay: Room cleanliness and condition The fridge emitted a very loud noise, forcing me to unplug it. The air conditioning unit was extremely loud and largely ineffective. The tissue holder in the bathroom is cracked and broken, and was never repaired. The room had a persistent damp, mouldy odour. There were visible stains on soft furnishings, including the carpet and sofa. The blind does not fully raise, limiting natural light. The cups, coffee pods and amenities were inconsistently replaced, and those provided were of a very low quality — including plastic cups and containers. The bedding and pillows felt synthetic, hot and cheap, which detracted from comfort and sleep quality. Housekeeping and service On one occasion, the housekeeper placed my glasses lenses-down on the desk, leaving visible scratches. When I requested that my room be cleaned later in the day, the housekeeping staff member responded quite offhandedly and appeared visibly irritated — again, not the level of courtesy or professionalism one expects from a Westin or indeed any high-end hotel. In general, the housekeeping was careless: items left untidied, and even the robe simply thrown over the sofa rather than hung properly. The overall impression was of a hotel operating at a far lower standard than Westin’s usual reputation, and the experience was frankly disappointing. To put this in perspective, I booked through 訂房網站 at a total cost of £2,838.39 (approximately US $3,787.35) for three nights — or about US $946.83 per night. That is an exceptionally high rate by any measure, and for that level of expenditure I would reasonably expect impeccable service, spotless rooms, and premium amenities. Given the number and seriousness of these issues, I believe a partial refund or equivalent compensation is entirely justified. I appreciate that my booking was made via a third-party site, but I would expect the Westin brand to take ownership of guest experience regardless of the booking channel. I have now checked out of the hotel, but I would be grateful if you could confirm what you can offer by way of refund or credit. I would appreciate a reply within three business days, after which I will consider escalating this through corporate channels and via 訂房網站’s complaint process. I am providing this feedback because I believe it’s important that management is aware of these issues, both to ensure consistency with Westin’s global standards and to prevent future guests from experiencing the same. I have already been in touch with your colleagues Veronica and Allen - and I am going to copy you into the thread with them where I resend this message. Kind regards, Ben

酒店坐落市中心繁華商圈，內部裝修簡約高級，服務方面從前台到客房人員全程在線，辦理手續不用久等，有臨時需求溝通順暢，服務主動貼心；設施維護到位，電視、衞浴、充電接口齊全，健身房器材完備，自助洗衣房解決出行剛需。

酒店地理位置優越，離時代廣場步行約十分鐘，白天周邊還比較安全，周邊街道都有各類餐廳，飲食比較方便；酒店房間設施一般，和國內同等級酒店相差一個等級；早餐就一些麵包烘培食品，不夠豐盛，商務出差、旅遊入住比較適合。

整體還可以 床睡起來很舒適，枕頭適中 不高不低，靠進街道會有車的聲音☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️

目前為止在美國住的衞生最差的酒店，check in進房間，地上臟，床單枕頭噁心，喊人來打掃完了，第二天housekeeping依然不打掃地面。入住三天收取900美金按金，説系統錯誤刷了我1078美金，讓取消重刷也説不行要找財務流程麻煩，衹能等check out之後退，還有一個bug，付款寶打車每次定位這個酒店地址都有問題，直接輸英文地址也有偏移到別的街區

房間乾淨、整潔。地理位置好，出行方便。前台接待人員很熱情。早餐挺豐盛的，每人收費45刀，但每個房間每日有17.5刀的優惠卷扣減。五星推薦

在紐約住過的性價比最高的酒店，位置優越價格適中，房間夠大。步行可逛到第五大道和時代廣場。前台辦理入住時熱情周到，送早餐。以後到紐約就選這家了。