紐約大中心威斯汀酒店 (The Westin New York Grand Central)

Dear Trip Team This is the formal complain I have made also to the westin Following my recent stay at The Westin New York Grand Central, I wanted to share some detailed feedback as the experience fell well below the standards I would expect from a Westin property — and certainly not in line with the price paid. As you know, when I checked in there was already an issue: all of the bedding sheets were crinkled and creased, which is not what one expects from a hotel of this calibre. Having stayed in many Westins around the world, I have consistently found them to uphold a much higher level of presentation and care. Unfortunately, that initial impression was borne out by a number of other issues throughout my stay: Room cleanliness and condition The fridge emitted a very loud noise, forcing me to unplug it. The air conditioning unit was extremely loud and largely ineffective. The tissue holder in the bathroom is cracked and broken, and was never repaired. The room had a persistent damp, mouldy odour. There were visible stains on soft furnishings, including the carpet and sofa. The blind does not fully raise, limiting natural light. The cups, coffee pods and amenities were inconsistently replaced, and those provided were of a very low quality — including plastic cups and containers. The bedding and pillows felt synthetic, hot and cheap, which detracted from comfort and sleep quality. Housekeeping and service On one occasion, the housekeeper placed my glasses lenses-down on the desk, leaving visible scratches. When I requested that my room be cleaned later in the day, the housekeeping staff member responded quite offhandedly and appeared visibly irritated — again, not the level of courtesy or professionalism one expects from a Westin or indeed any high-end hotel. In general, the housekeeping was careless: items left untidied, and even the robe simply thrown over the sofa rather than hung properly. The overall impression was of a hotel operating at a far lower standard than Westin’s usual reputation, and the experience was frankly disappointing. To put this in perspective, I booked through 訂房網站 at a total cost of £2,838.39 (approximately US $3,787.35) for three nights — or about US $946.83 per night. That is an exceptionally high rate by any measure, and for that level of expenditure I would reasonably expect impeccable service, spotless rooms, and premium amenities. Given the number and seriousness of these issues, I believe a partial refund or equivalent compensation is entirely justified. I appreciate that my booking was made via a third-party site, but I would expect the Westin brand to take ownership of guest experience regardless of the booking channel. I have now checked out of the hotel, but I would be grateful if you could confirm what you can offer by way of refund or credit. I would appreciate a reply within three business days, after which I will consider escalating this through corporate channels and via 訂房網站’s complaint process. I am providing this feedback because I believe it’s important that management is aware of these issues, both to ensure consistency with Westin’s global standards and to prevent future guests from experiencing the same. I have already been in touch with your colleagues Veronica and Allen - and I am going to copy you into the thread with them where I resend this message. Kind regards, Ben

目前為止在美國住的衞生最差的酒店，check in進房間，地上臟，床單枕頭噁心，喊人來打掃完了，第二天housekeeping依然不打掃地面。入住三天收取900美金按金，説系統錯誤刷了我1078美金，讓取消重刷也説不行要找財務流程麻煩，衹能等check out之後退，還有一個bug，付款寶打車每次定位這個酒店地址都有問題，直接輸英文地址也有偏移到別的街區

在紐約住過的性價比最高的酒店，位置優越價格適中，房間夠大。步行可逛到第五大道和時代廣場。前台辦理入住時熱情周到，送早餐。以後到紐約就選這家了。

跟國內的威斯汀差距不少，首先前台態度不冷不熱，房間勉強算得上乾淨，但是不知道什麼原因入住的兩晚上嗓子一直不舒服，會乾咳，後面一個多禮拜入住其他酒店沒有這個問題。早餐簡單，這是我一開始的認知，但比較了後面幾家酒店反倒是覺得威斯汀的早餐還算可以。

這個酒店位置便利，步行不到五分鐘可到中央車站，到對面就是cvs，可以買點吃的喝的還有零食。早餐還可以的，前台蠻熱情的。

Really liked this hotel. Good location, room was great, staff were welcoming, and we got a free drink on arrival. Will definately come again!

早餐豐富，寢具清潔，洗手間寬敞，地區方便

房間在紐約算大了，挨著中央車站，可以地鐵很方便。離五大道也不遠。酒店整體設施雖然不算新但也沒那麼老舊，之前看評論都不敢定，發現有些評論真的有點誇張啊

這是酒店的被子…從入住到check out一直有水滴在管道的聲音，非常吵，根本睡不好，被吵醒幾次。所謂的engineer來check説是正常現象…絕了 睡眠淺的可千萬不要訂這家酒店，又臟又吵。

威斯汀酒店還是很高檔的，設施齊全，服務周到，酒店的早餐也很好吃，前台正好有位上海阿姨，很熱心周到，看到中國人很友好。房間的衞生有待加強，桌椅上有輕微灰塵。其他都很滿意。