皇后套房 (Imperatrice Suites)

This hotel listing was very deceptive. This is barely a hotel and is run more like a shared apartment. Take your money and business elsewhere!!! Check-in: Despite being in contact with the reception for a week before arrival, we received no instructions. During the regular check-in window, no one was there to check us or another couple of guests in. They can remotely open the door for you to enter which is helpful, but also a major safety issue. They opened the wrong room for us and we walked into a room with other guests items all over the room. Room: The room itself is fine, but not worth the price. There was only a top sheet on the bed and although we found a duvet tucked away, it was not covered with a duvet cover and was stained, making it impossible to use in a hygienic manner. The bathroom lights are also automatic so if you use the restroom or shower for longer than 2 minutes- expect to do so in the dark. Noise: There is a regular drum performer at a restaurant directly below room 2 and 3’s window facing the view that is extremely loud. When I asked the manager on WhatsApp she says this is common and goes until midnight on most occasions. This would have been nice to know in advance and once again- totally not worth the price for a room that is unusable until midnight. Deceptive listing: Overall the listing is quite deceptive promising a regular hotel experience with “concierge” and “luggage storage.” The luggage storage option was just to leave your bags out in the open. Since we saw no staff on site the entire first day and night of our stay, you are trusting your bags with anyone who may waltz through the property. We took ours with us to avoid the risk. The concierge service is absolutely a lie. The only contact we had with anyone prior to check out was all over WhatsApp.