From the beginning, it was far too disorganized. We arrived at the hotel and they couldn’t find my reservation. The lady at the front desk, who didn’t speak a single word of English, showed me a handwritten notebook and wanted me to look for my own name in it—written in Chinese. Communication with the staff was impossible. They should have at least basic training to communicate in English, especially since this is quite a touristy destination.
We arrived around 10 a.m., and the room wasn’t ready, so we left our things. We could barely choose the room we wanted. Surprise! When we came back to check in, the room we had chosen was no longer available. So they gave us the other one. The shower didn’t work and only a few weak streams came out. A kind gentleman showed us another room, but it was of a lower category than the one we had booked.
It was not a very pleasant experience, especially after staying in places with true service-oriented hospitality. All in all, I wouldn’t recommend this hotel if you’re staying in Sun Moon Lake. There are much nicer hotels around.
From the beginning, it was far too disorganized. We arrived at the hotel and they couldn’t find my reservation. The lady at the front desk, who didn’t speak a single word of English, showed me a handwritten notebook and wanted me to look for my own name in it—written in Chinese. Communication with the staff was impossible. They should have at least basic training to communicate in English, especially since this is quite a touristy destination.
We arrived around 10 a.m., and the room wasn’t ready, so we left our things. We could barely choose the room we wanted. Surprise! When we came back to check in, the room we had chosen was no longer available. So they gave us the other one. The shower didn’t work and only a few weak streams came out. A kind gentleman showed us another room, but it was of a lower category than the one we had booked.
It was not a very pleasant experience, especially after staying in places with true service-oriented hospitality. All in all, I wouldn’t recommend this hotel if you’re staying in Sun Moon Lake. There are much nicer hotels around.
黏巴達
夫妻/情侶出遊
低樓層全湖景豪華雙人套房
入住於2025年12月
訪客用戶
家庭出遊
全湖景豪華雙人套房
入住於2025年12月
Alex1205
好友出遊
白色之戀全湖景豪華雙人套房
入住於2025年11月
訪客用戶
其他
低樓層全湖景豪華雙人套房
入住於2025年04月
喬治麻
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湖景豪華四人套房
入住於2025年06月
匿名用戶
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入住於2025年03月
魂魂
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全湖景豪華雙人套房
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crazy box
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全湖景豪華雙人套房
入住於2025年06月
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全湖景豪華雙人套房
入住於2025年05月
黏巴達
夫妻/情侶出遊 低樓層全湖景豪華雙人套房
入住於2025年12月
訪客用戶
家庭出遊 全湖景豪華雙人套房
入住於2025年12月
Alex1205
好友出遊 白色之戀全湖景豪華雙人套房
入住於2025年11月
訪客用戶
其他 低樓層全湖景豪華雙人套房
入住於2025年04月
喬治麻
家庭出遊 湖景豪華四人套房
入住於2025年06月
匿名用戶
家庭出遊 湖景豪華四人套房
入住於2025年03月
魂魂
家庭出遊 全湖景豪華雙人套房
入住於2025年03月
crazy box
夫妻/情侶出遊 低樓層全湖景豪華雙人套房
入住於2026年03月
Pablo Yoon
夫妻/情侶出遊 全湖景豪華雙人套房
入住於2025年06月
訪客用戶
夫妻/情侶出遊 全湖景豪華雙人套房
入住於2025年05月