奈瓦夏湖度假村 (Lake Naivasha Resort)

Worst hotel experience I’ve had, avoid at all costs. From check-in to check-out, this place was a complete disaster. Easily the worst check-in process and the most unnecessarily difficult reservation experience I’ve ever encountered. They charge for everything honestly, it feels like they’d bill you for breathing if they could. Room service actually removed towels from the room and didn’t replace them. When we called to ask for fresh towels, we were told it would cost 1,000 Kenyan shillings just to bring them. Absolute nonsense. Charging guests for basic necessities is beyond ridiculous. The food was equally disappointing. Below par is being generous. The mashed potatoes weren’t even mashed, just lumpy, poorly prepared and tasteless. On top of that, we were overcharged repeatedly, including being billed for a buffet for two people when only one person ate. The internal facilities are horrible and poorly maintained, adding to the overall feeling that guests are nothing more than walking wallets. Management clearly doesn’t care. The restaurant manager, James, was part of the problem, not the solution. This hotel offers terrible service, poor food, outrageous pricing, and zero accountability. I would not recommend this place to anyone  save your money, your time, and your sanity.