My room wasn’t clean for the 2 day stay, I couldn’t even get a proper dinner once it’s passed 10pm, kitchen was closed.
I went to the rooftop restaurant and for over 30mins, nobody attended to me. I even tried to call one of the staffs and they still didn’t attend to me. I had to go out to Nairobi to look for what to eat. Apart from the service I got from the reception when I checked in, all other services were terrible and I don’t think I will ever come back again.
訪客用戶
獨自出遊
高級特大床房
入住於2026年09月
5.0
超讚
評價於:2026年09月06日
It was clean, staff were attentive and knew my name and food preferences from the second day of my week-long stay. Their rooftop is an experience, it’s excellent for a cozy drink with spectacular views. Despite being by a major road, the sound proofing is top notch and you forget where you are until you step outside the lobby. Lastly, the complimentary steam and sauna is perfect, it’s open till late so you can unwind there before or after dinner if you’ve had a long day. My highlight was their front desk staff who set the tone during the check-in (very late in the night) and check out (early in the morning).
My room wasn’t clean for the 2 day stay, I couldn’t even get a proper dinner once it’s passed 10pm, kitchen was closed.
I went to the rooftop restaurant and for over 30mins, nobody attended to me. I even tried to call one of the staffs and they still didn’t attend to me. I had to go out to Nairobi to look for what to eat. Apart from the service I got from the reception when I checked in, all other services were terrible and I don’t think I will ever come back again.
訪客用戶
獨自出遊 高級特大床房
入住於2026年09月
5.0
超讚
評價於:2026年09月06日
It was clean, staff were attentive and knew my name and food preferences from the second day of my week-long stay. Their rooftop is an experience, it’s excellent for a cozy drink with spectacular views. Despite being by a major road, the sound proofing is top notch and you forget where you are until you step outside the lobby. Lastly, the complimentary steam and sauna is perfect, it’s open till late so you can unwind there before or after dinner if you’ve had a long day. My highlight was their front desk staff who set the tone during the check-in (very late in the night) and check out (early in the morning).
匿名用戶
夫妻/情侶出遊 高級特大床房
入住於2026年07月
3.0
評價於:2026年07月18日
The service is not great for a five star hotel
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