蒙納城堡酒店 (Munnar Castle)

perfect stay for family, neat and clean room with all essentials, lift available, ample parking ,very good service, delicious breakfast and food, location best

accommodation is excellent, room view was excellent, location was excellent, staff behavior were excellent. overall, very good and satisfactory for choosing this hotel

Room are very clean food is excellent exceptional staff hospitality, cleanliness, great location, delicious food, comfortable rooms, and value for money

I loved staying in this hotel. Services and other amenities provided were ok. The staff were well behaved.

Nice big rooms. Restaurent was spacious. Room service was proper. Location is very good. Rooms are quite good according to tariff

Nice big rooms. Restaurant was spacious. Room service was proper. Location is very good. Rooms are quite good according to tariff

Review of munnar palace: bad experience! we recently stayed at munnar palace, and unfortunately, our experience was far below expectations. When we arrived, the initial impression of the property seemed decent, but things quickly went downhill. Starting at check-in, we encountered a very rude and unprofessional attitude from the receptionist. His behavior set a negative tone that continued throughout our stay. Once we entered our room, we were hit with a depressing atmosphere; it was dimly lit and felt unwelcoming. The condition of the room was also disappointing. The bedsheets were visibly dirty, with stains that suggested they hadn’t been changed since the last guests. When we requested fresh sheets, the replacements weren’t any better, with noticeable stains as well. The attitude of the staff throughout our stay was consistently unhelpful and indifferent. For example, one evening when we returned from dinner, we found the lobby lights were completely off. My wife felt uneasy entering the pitch-dark lobby, so we called the receptionist to ask if they could turn the lights on for safety. However, instead of helping, he simply told us to turn on the lights ourselves, adding to the overall feeling of disregard. This level of service and lack of cleanliness was unacceptable, especially for a hotel marketed as a three-star establishment. Given our experience, we do not feel this is a safe or comfortable place to stay, whether you are traveling with family, friends, or on your own. I would not recommend munnar palace to anyone looking for a quality and respectful stay. We were extremely disappointed and hope the management will address these issues for future guests.

Hotel is well decorated and amenities are there but it does not provide any kettle or tea coffee sachets and lunch is not available here. Food is good and staff was prompt and helpful.

Everything was good, except the hotel doesn't provide dental kits.

Very poorly maintained, rooms are smelly and dusty, very cold response from staff. Not worth the money paid