慕尼黑紐佩拉赫南部美居酒店 (Mercure Hotel Muenchen Neuperlach Sued)

房間的衞生打掃很糟糕，專門接待旅行團的酒店。水和咖啡不是每天供應，房間衞生不是每天打掃，要求打掃後，衹疊被子，不換被子床單。房間裡面很多小蟲子，導致皮膚過敏嚴重。非常差勁的酒店衞生！

I stayed at this hotel for a week, and overall, the management was extremely disorganized. Their system seemed to have no proper guest records — every time I tried to communicate with them, they could not locate my booking information. The most unacceptable incident happened on my first night: after I had already gone to bed, a female staff member suddenly opened my room door to “check” my stay status. I still don’t understand why they couldn’t simply call my room or at the very least knock before entering. Throughout my stay, the room key card failed to open the door on two or three separate days, which was very frustrating. The in-room facilities were also disappointing: the fridge didn’t work, the floor lamp was broken, and even after the maintenance staff came, nothing was fixed and nobody followed up afterward. The air conditioning didn’t function at all, making it unbearably hot at night. Housekeeping was only available if requested one day in advance. When they did come, they neither replaced the drinking water nor cleared the trash, leaving me wondering what cleaning had actually been done. After that experience, I decided not to let them enter again. Despite all these problems, the hotel was still busy every day, with large tour groups checking in one after another. The breakfast restaurant was already crowded with long lines from as early as 6:30 a.m.

房間其實還不錯，碰巧旁邊就是我的老東家西門子的總部。兩點嚴重的不足：1，晚上checkin時，客人很多，前台衹有一個人，等了很長時間才能辦理，早上退房也是，酒店在早晚應該增加前台人手；2，前台給的門卡，兩次都開不了門，不知道什麼原因，衹能拖著行李來回。

訂房網站上定的，在地庫門口摁鈴直接給我掛了沒人理，去前台問一直等她忙自己的事情，很久後才理我，然後説我一定是沒摁鈴摁了她會開門。等我回去停好車去辦入住又説已經沒房了，但可以給我們安排住到旁邊的revo。這裡除了服務外所有的評分是打給revo的，對於這家酒店很失望。

首先接待員態度很一般，英文也不流利。房間裡面茶包竟然有頭髮掛在上面。還有浴巾還有3個破洞，真是第一次碰到。浴室熱水也不穩定 總之非常不推薦

由於是商務出差，和同事合住了一間家庭房，大床非常舒服，但房間角落的彈簧摺疊床有些簡陋。由於沒有空調，整體舒適性一般，適合商務出差人士。前台的服務非常熱情周到，深夜還幫忙叫了手工披薩外賣！！

There is no AC in the room. We had a triable, very noisy, old broken fan. When asked to change it, they said there are no replacements, sad as it was very very hot in the room

Overall experience is average. However, on one of the days (29th April), the housekeeping didn't clean our room at all, and the receptionist guy that night kept saying I don't know.. I don't know, without saying sorry. We even have to get the clean towels by ourselves.

The breakfast at the hotel was excellent, but I didn’t like the pillows. Otherwise, it is a great hotel for one night.

這麼冷的天氣，酒店裡既沒有暖氣，也沒有空調，凍死了。門上可以調整成免打擾模式的轉鈕不好用，住了兩個晚上，每天早上都有人來敲門，敲門也就罷了，不等迴應會有男的直接打開門進來。。。太嚇人了。 有兩個用來飲水的杯子，其中一個直接沒有洗，也沒有放回原處。馬桶旁邊的衞生紙沒有換新的，是上一個人用剩下的。