I stayed here for 3 nights and honestly, I’m very disappointed.
Let’s start with the positives: the location is excellent. Right opposite the train and metro station, Lidl & Rewe supermarkets nearby, and just a straight 15‑minute walk into the old town. Super convenient.
But unfortunately, that’s about it. Service was really flat — communication with reception was very standard, nothing warm or welcoming. The room itself was on the small side (clean, yes, but definitely not spacious).
The real disappointment: water policy. The hotel only provides ONE small bottle of water per day per room. That’s for two people. On my first day, I asked reception for an extra bottle — they told me to go to the bar. Fine, I got one there. On the second day, since we skipped housekeeping, there was no water refill, so at night I went to the bar again to ask for another bottle. This time the staff told me I had to pay.
I was completely shocked. A 4‑star hotel charging €200 per night… and they won’t even provide guests with a simple bottle of still water? I’ve stayed in so many hotels across Europe and this is the first time I’ve encountered something like this. Even more absurd, the hotel leaves free apples at reception and offers unlimited water at breakfast — but refuses to give guests a bottle of water to take to the room? Ridiculous.
This policy really ruined what could have been a good stay. For a “collection” hotel brand, I expected much more in terms of service and hospitality. Sadly, I would not recommend this hotel.
Ronan Tsang
家庭出遊
家庭房 (雙人)
入住於2025年09月
4.5
很好
評價於:2025年10月05日
The location is great, near the central station, can take subway, tram and bus, and have convenient store nearby. The staff are very friendly, and the hotel provides apples and chocolate. The room is clean.
Nice and clean. I love all the locations
Thank you especially for helping me so well at the check-in counter. (I think his name was T.B. ... handsome black guy) Thank you.
Even if I come to Munich again, I would like to stay here.
I stayed here for 3 nights and honestly, I’m very disappointed.
Let’s start with the positives: the location is excellent. Right opposite the train and metro station, Lidl & Rewe supermarkets nearby, and just a straight 15‑minute walk into the old town. Super convenient.
But unfortunately, that’s about it. Service was really flat — communication with reception was very standard, nothing warm or welcoming. The room itself was on the small side (clean, yes, but definitely not spacious).
The real disappointment: water policy. The hotel only provides ONE small bottle of water per day per room. That’s for two people. On my first day, I asked reception for an extra bottle — they told me to go to the bar. Fine, I got one there. On the second day, since we skipped housekeeping, there was no water refill, so at night I went to the bar again to ask for another bottle. This time the staff told me I had to pay.
I was completely shocked. A 4‑star hotel charging €200 per night… and they won’t even provide guests with a simple bottle of still water? I’ve stayed in so many hotels across Europe and this is the first time I’ve encountered something like this. Even more absurd, the hotel leaves free apples at reception and offers unlimited water at breakfast — but refuses to give guests a bottle of water to take to the room? Ridiculous.
This policy really ruined what could have been a good stay. For a “collection” hotel brand, I expected much more in terms of service and hospitality. Sadly, I would not recommend this hotel.
Ronan Tsang
家庭出遊 家庭房 (雙人)
入住於2025年09月
4.5
很好
評價於:2025年10月05日
The location is great, near the central station, can take subway, tram and bus, and have convenient store nearby. The staff are very friendly, and the hotel provides apples and chocolate. The room is clean.
Nice and clean. I love all the locations
Thank you especially for helping me so well at the check-in counter. (I think his name was T.B. ... handsome black guy) Thank you.
Even if I come to Munich again, I would like to stay here.
Polly Kam
獨自出遊
尊貴雙人間
入住於2025年10月
Shanghainuobao
夫妻/情侶出遊
尊貴雙人間
入住於2025年10月
匿名用戶
夫妻/情侶出遊
高級雙人床房
入住於2025年09月
Ronan Tsang
家庭出遊
家庭房 (雙人)
入住於2025年09月
訪客用戶
家庭出遊
高級房
入住於2025年08月
Baku_Patk
好友出遊
高級房
入住於2025年08月
JennOTR
好友出遊
尊貴雙人床房
入住於2025年06月
Dorissssss
好友出遊
尊貴雙人間
入住於2025年12月
230608****
家庭出遊
高級雙人床房
入住於2025年05月
shukkkkk
好友出遊
高級房
入住於2025年04月
Polly Kam
獨自出遊 尊貴雙人間
入住於2025年10月
Shanghainuobao
夫妻/情侶出遊 尊貴雙人間
入住於2025年10月
匿名用戶
夫妻/情侶出遊 高級雙人床房
入住於2025年09月
Ronan Tsang
家庭出遊 家庭房 (雙人)
入住於2025年09月
訪客用戶
家庭出遊 高級房
入住於2025年08月
Baku_Patk
好友出遊 高級房
入住於2025年08月
JennOTR
好友出遊 尊貴雙人床房
入住於2025年06月
Dorissssss
好友出遊 尊貴雙人間
入住於2025年12月
230608****
家庭出遊 高級雙人床房
入住於2025年05月
shukkkkk
好友出遊 高級房
入住於2025年04月