米蘭中央旅館iH酒店 (IH Hotels Milano Centrale)

首先位置絕佳，就在米蘭火車站的對面，推窗可見火車站古老的建築（見圖），可方便地達成市內地鐵，周邊餐館眾多。 住房舒適，早餐豐富，總體比較完美，三個人入住含早餐這個價格也很合算

酒店位置很好，就在火車站旁邊，但是隔音真的很差，有個人在走廊旁邊都能清楚的從屋內聽到，另外酒店早餐很簡陋，數量很少

就在火車站旁邊，位置一流，出行非常方便。職員有禮，辦事能力高。設施新淨，體感覺非常好，下次會再來入住

一般很少給差評，這個酒店美其名曰四星，實際標準不到3星⭐，房間在酒店大堂旁邊另外一幢樓，空調非常差，不製冷，38度的天氣硬是在房間忍了一晚上。浴室下水也不好，水根本沖不下去，衞生也是義大利住到的最差的，門上都是水漬，真的差。房間連電話撥號給前台的號碼都沒有標識，大半夜的叫天天不應，叫地地不靈，真的是非常不滿意！

離車站很近，空間可以讓兩個28寸行李箱打開

前台接待態度很不錯

乾淨衛生 地理位置好 近車站

交通位置太棒

The only good thing about IH Hotel Milano Centrale is the location. Please book elsewhere unless you want to risk a bad experience — or at least make sure you are booking a room in their new building (not the "dependence" or "economy" room). My recent stay was extremely disappointing. The room was advertised as part of a 4-star hotel but was located in an old, poorly maintained building separate from the main hotel, with no staff presence. The listing on 訂房網站 gave no clear indication that this was a different building. Even if it had, the condition of the rooms was unacceptable for a 4-star hotel — more like 1-2 stars. The rooms were very worn, with faulty air conditioning, faulty phones, and broken bins. I had booked two rooms, and in both, the air conditioning was not working, leaving the rooms hot and uncomfortable. Staff initially said they would adjust the central air conditioning, but there was no improvement. When I followed up, one staff member was rude and dismissive, and only after a security guard went over to check, did the they admit the AC was off and turned it on. Still, the AC had no movement and was still off. What made it worse was that the phones in the room and even in the corridor were not working, meaning I had to physically walk to the main building multiple times just to seek help. Only after my third visit to reception at 1 AM were we finally offered a room change. However, traveling with elderly parents, it was too disruptive so late at night to move and I was there for 1 night. The staff member who assisted at my 3rd vist was kind and confirmed the AC in my original room was indeed broken. I was moved to another room in the same old building, where the air conditioning again failed after some time. After checkout, the hotel falsely claimed the AC could not be used due to “laws”, something that was never communicated during my stay. Different staffs kept assuring me the AC would be fixed, otherwise, I would have requested a fan. The corridors were cooler than the rooms, making their claim even less believable. Facility standards were very poor: - Showers leaked, and the bathroom floors were unstable or rusty. - Toilet door handles were loose making the glass door hazardous. - Dustbins were broken, and staff said repairs would only happen after guests left. - Basic amenities like slippers, toothbrushes, and vanity kits were missing, with no signs indicating they could be requested. The inability to reach reception via room phones made the situation much worse. When questioned on the room quality, the reception insisted the listing mentioned the “dependence” building. I showed them the 訂房網站 listing, which provided no clear warning. There were no maps or captions to explain that the rooms were in a separate, older, and poorly maintained building. I have stayed at other hotels with different buildings or standards, but none had such a drastic and misleading difference. At checkout, they claimed I had not paid tourist tax for one of the rooms. I had already paid during check-in for two rooms and received two keys, so how could it be they collected just 1? They reluctantly waived the supposed "unpaid" tax. They could have calmly apologised for missing out the 1 room, but instead they claim that they only collect at check out. So what did I pay at check in? I travel several times a year and stay across a range of hotels, but this was one of my worst experiences. When I later looked at negative reviews on other platforms, I noticed a troubling pattern: the hotel frequently blames guests for issues rather than taking responsibility. While they eventually offered to upgrade me to the main building at 1 AM, that gesture came far too late to repair the experience. I felt misled and disappointed. IH Hotel should be clearer in their listings and stop marketing their dependence rooms as part of their 4-star offering without proper disclosure.

The only reason I didn’t rate this hotel excellent is because of their front of the house staff. On a positive note, we loved this hotel, great location, modern, clean room with good amenities. What fails the hotel is their female receptionists. We came into contact with two of them, both were miserable looking, unfriendly, gave wrong information and set all the wrong time for this great hotel. Well done to 訂房網站.com too for offering such a good rate on this booking.