We booked this hotel because it’s close to our son’s flat in Milan. We paid in advance without being able to cancel. As we checked in the hotel sold our room to a walk in guest in front of our eyes. We tried to speak to the receptionist but he carried on without checking with us first. We ended up being stranded at 10pm without a place to stay. We suggested another hotel nearby but they didn’t help us. Still waiting to be refunded the money. All they could do was shrug and say there was nothing they could do. We ended up paying for another hotel plus the taxi ride to and from the location. Booking this hotel cost us alot of money and time wasted
Reedi
夫妻/情侶出遊 基本雙人間 - 帶私人浴室
入住於2024年10月
1.0
評價於:2024年10月04日
We booked this hotel because it’s close to our son’s flat in Milan. We paid in advance without being able to cancel. As we checked in the hotel sold our room to a walk in guest in front of our eyes. We tried to speak to the receptionist but he carried on without checking with us first. We ended up being stranded at 10pm without a place to stay. We suggested another hotel nearby but they didn’t help us. Still waiting to be refunded the money. All they could do was shrug and say there was nothing they could do. We ended up paying for another hotel plus the taxi ride to and from the location. Booking this hotel cost us alot of money and time wasted
Reedi
夫妻/情侶出遊
基本雙人間 - 帶私人浴室
入住於2024年10月
Reedi
夫妻/情侶出遊 基本雙人間 - 帶私人浴室
入住於2024年10月