Courtyard Milano Linate (Courtyard Milano Linate)

酒店非常新，服務員很熱情 離地鐵站有點距離 但是價格相較其它酒店很實惠 唯一一個問題就是被子由兩塊布夾在中間，半夜就會衹剩中間的被芯，有點不理解，為什麼不弄被套 整體感覺很好

滿意行程，性價比高 舒適環境房間 安靜便利出行 好吃 餐廳出品好性價比高 新設計新環境新酒店便利舒適安靜，在公園裡，休閑

乾淨衞生，酒店就有機場訊息，停車費居然也是免費的，其他都很好，早餐非常豐富，房間在歐洲來説很大了，雙床都很大

1. 作為四星酒店，房間沒有提供免費的礦泉水，有點離譜 2. 水龍頭的水很滑，應該是加了軟水鹽巴之類的，一直假滑 ，非常難受 3. Check in就問了房間是否有拖鞋，結果告訴我有，進入房間發現沒有 4. Wifi 很難連上，輸入房間號和姓名顯示錯誤 5. 早餐太一般了

Very new and clean hotel! Amazing!

Amazing stay and very close to centre

酒店焗到阿媽都唔認得認… 冷氣係廢既😓要搵個紙杯頂住個窗口 先至有啲風….地下地氈不乾淨 有其他人頭髮 早餐可以，不過種類太少，距離超市太遠，最近都要2公里

還可以 前台很禮貌 早餐很好吃 豐富多樣 房間有點小淋浴頭還是壞的不過就住一晚上懶得找前台了 有免費的水和拖鞋還不錯

幫朋友定的，離機場非常近，機組人員也住在酒店裡，有一個服務員非常熱情，有一天早上火警報警，酒店用了三種語言播報，沒有中文播報，朋友是年紀大一些的中國人，聽不懂，還好看到走廊裡的客人都在疏散，跟著跑了下去，雖然有驚無險，但仍然希望能有中文播報

Formal complaint against a staff by the name of Janka. This is regarding my booking for a stay on 1-3 Nov 2024 for which I encountered a terrible service with discrimination. I arrived in Milan on 1 Nov early in the morning. Having had a long red-eye flight with a long transit, I was hoping to check in early to freshen up. I called the hotel to enquire if we could do an early check in and a man picked up. He told me that the room is available (please check the phone records). Given this confirmation, we shelved our plans for sightseeing and lugged our luggages to the hotel. Upon reaching the hotel, I explained to the receptionist, Janka, that I had called earlier and was told early check in was available. The receptionist immediately gave a very stern and black face and said that no rooms are available. As I further explained that this is unfair to me, she started raising her voice and repeated "you don't talk to me", which I understood to be that she wasn't the one who picked up my phonecall so it's not her problem. I pulled out my call log and redialled the number, wanting to speak with that guy again to clarify. The phone at her desk rang but she insisted that it wasn't her that we spoke with and too bad there's no room. She was glaring at me and was extremely rude throughout the engagement and her attitude felt discriminatory despite us being the guests. The least she could do was to show empathy and try to investigate who it was that confirmed over the phone, but no, she simply just denied responsibility and did not care. I strongly urge Marriott to investigate this issue and look into the CCTV to prevent the hotel brand from being tarnished by poor service staff. Eventually, my partner and I had to book another hotel as given the attitude given by the staff, we had concerns that our stays in the hotel could be sabotaged. This episode wasted at least 3 hours of our time, which is very precious given that we only had 2 days here. We are also extremely unhappy that the hotel refused to give us a refund.