While room cleanliness and location were adequate, this stay was ruined by a serious safety incident and appalling customer service.
At 1:00 AM, fire alarms sounded throughout the hotel. For 15 minutes, I called reception seeking clarification about whether this was an emergency requiring evacuation - no one answered. Zero communication from hotel staff during what could have been a life-threatening situation.
My partner and I were left terrified and confused, unsure whether to evacuate or shelter in place. We couldn't get back to sleep and spent the next day exhausted and restless, essentially ruining a day of our holiday.
The following morning, staff were dismissive, offering only "sorry, not our fault" with no acknowledgment of the severity of leaving guests uninformed during a potential emergency.
At €500 per night, guests deserve 24/7 accessible staff and proper emergency protocols. This level of negligence is completely unacceptable at any price point, but especially outrageous for a premium hotel.
Would not recommend.
The hotel was lovely and the service was exceptional; however, we did encounter an issue with the toiletries. The hair conditioner and soap ran out after our first day and had to remind housekeeping to restock them when we got back to our hotel room at 9:00pm
訪客用戶
夫妻/情侶出遊
高級房
入住於2024年10月
5.0
超讚
評價於:2024年10月30日
Good location near M4 and Beautiful hotel colorful and breakfast very good
While room cleanliness and location were adequate, this stay was ruined by a serious safety incident and appalling customer service.
At 1:00 AM, fire alarms sounded throughout the hotel. For 15 minutes, I called reception seeking clarification about whether this was an emergency requiring evacuation - no one answered. Zero communication from hotel staff during what could have been a life-threatening situation.
My partner and I were left terrified and confused, unsure whether to evacuate or shelter in place. We couldn't get back to sleep and spent the next day exhausted and restless, essentially ruining a day of our holiday.
The following morning, staff were dismissive, offering only "sorry, not our fault" with no acknowledgment of the severity of leaving guests uninformed during a potential emergency.
At €500 per night, guests deserve 24/7 accessible staff and proper emergency protocols. This level of negligence is completely unacceptable at any price point, but especially outrageous for a premium hotel.
Would not recommend.
The hotel was lovely and the service was exceptional; however, we did encounter an issue with the toiletries. The hair conditioner and soap ran out after our first day and had to remind housekeeping to restock them when we got back to our hotel room at 9:00pm
訪客用戶
夫妻/情侶出遊 高級房
入住於2024年10月
5.0
超讚
評價於:2024年10月30日
Good location near M4 and Beautiful hotel colorful and breakfast very good
匿名用戶
夫妻/情侶出遊
精緻套房
入住於2026年03月
訪客用戶
夫妻/情侶出遊
精緻套房
入住於2025年12月
Dulandaxue
夫妻/情侶出遊
收藏房
入住於2025年05月
訪客用戶
好友出遊
收藏房
入住於2026年04月
Granster72
夫妻/情侶出遊
高級房
入住於2025年06月
Xialegeqiu
夫妻/情侶出遊
收藏房
入住於2024年08月
marcoorcino
夫妻/情侶出遊
收藏房
入住於2025年04月
訪客用戶
夫妻/情侶出遊
高級房
入住於2024年10月
訪客用戶
商務出差
高級房
入住於2024年10月
Suiyuan1102
家庭出遊
高級房
入住於2024年06月
匿名用戶
夫妻/情侶出遊 精緻套房
入住於2026年03月
訪客用戶
夫妻/情侶出遊 精緻套房
入住於2025年12月
Dulandaxue
夫妻/情侶出遊 收藏房
入住於2025年05月
訪客用戶
好友出遊 收藏房
入住於2026年04月
Granster72
夫妻/情侶出遊 高級房
入住於2025年06月
Xialegeqiu
夫妻/情侶出遊 收藏房
入住於2024年08月
marcoorcino
夫妻/情侶出遊 收藏房
入住於2025年04月
訪客用戶
夫妻/情侶出遊 高級房
入住於2024年10月
訪客用戶
商務出差 高級房
入住於2024年10月
Suiyuan1102
家庭出遊 高級房
入住於2024年06月