苗栗泰安湯悅溫泉會館 (Tangyue Resort)

飯店很日式風格,還蠻美的 我的訂房型有含早餐跟晚餐,算是CP值高 房間乾乾淨淨也夠大,泡澡池也挺大的 外面拍照也美 服務人員不少,也都很親切跟積極

被免費升級了房型，車子停好後會有接駁車載上山到本館。房間乾淨舒適，空間寬敞，就是隔音略差。早餐（套餐）非常豐盛，手工麵包也很好吃

The only good thing about Tangyue was the view from the room. I've worked in kitchens and my husband has too as well as in hotels and this place felt like an episode of Kitchen Nightmares crossed with a David Lynch film and Faulty Towers. On the Trip app they said to contact the resort via email to arrange a shuttle from stations or airports. I found 2 email addresses and emailed them both multiple times with no response to anything - that was the first red flag. They had written our check our date incorrectly and it took two conversations of 30 minutes each to confirm that we didn't need to pay for another night as we were checking out on the day we initially requested. They kept saying that you'll need to pay online for another night but we didn't need one. Finally that got sorted. The first night we bought the set menu for dinner at the restaurant and they charged us, but then said they made an error in putting the price in their system so then they tried to refund our card and then tried to charge us immediately but the refund had not gone through. Very bold assuming that everyone has two lots of dinner money in their account. The kicker for this was the set menu was so terribly bad (an attempt at Western style fine dining - 6 courses for bad tasting and bad quality food that was truly awful and fine dining is kinda boring). The first course was chicken wings stuffed with cod roe - the chicken was cooked long ago, not kept warm and served cold and the roe was so gross and artificially pink. The main was a serving grey pork chops that with the translation was alleged 'Iberico'. We could have excused the food if it was not expensive but it was it was ludicrously expensive for how bad it was. This entire fiasco was course not helped by language barriers and using Google to help with translating but this took 45 mins to sort out and we ended up having to pay for the dinner twice. And my husband got food poisoning from the food and was ill all night long. So husband payed for it 3 times technically. They offered us a free cup of coffee for double charging us rather than saying we can sort it out another time but little did they know we had paid for all inclusive breakfast so the coffee was already free. The next day, husband staying resting after his food poisoning. There was not much to eat and we didn't want to chance the restaurant again (the only place to get food on that part of the mountain) so we bought packet noodles and Doritos from the vending machine. The last day of our 訂房網站, we wanted assistance to book a train back to Taipei and the girl who 'helped' us was sniffling the whole time and not wearing a mask and ended up just telling us to go to 7-11 to buy tickets. The open-air baths were pretty nice, but they had heaps of mineral build-up everywhere and dead leaves and detritus, so it felt a bit gross. Then I got the flu from staying there. Maybe we stayed at a strange off-peak time of year and the kitchen was doing experimental dishes, and the staff they had on where not their normal staff. I don't know but I strongly recommend you avoid this place.

房間裡的浴池出水後有發現黑色小小的碎屑不確定是不是水池裡還是出水就會有一點點，因為水流掉重放之後還是有看到，整體房間視覺很舒服也乾淨，可能個人皮膚比較敏感還是有感覺到有一點塵蟎引起的癢感，但還是一覺到天明在自然的環境中放鬆好好休息很不錯 餐點的話晚上是火鍋，早上的早餐兩個都算中等，樣式不多但也足夠了 服務人員態度都非常好！

處處是驚喜、處處可見其用心 每位工作人員都在守護著自己的崗位上努力 為每位住客提供非常優質的服務態度！極力推薦！ 原本以為僅有小小的地坪，但在工作人員介紹下，我們沿著他們的路線去逛逛，真的覺得此趟旅程不虛此行！ 24小時的園區車接送服務，讓懷孕或不良於行的人也可以有無障礙的服務。 我們有帶狗，那邊有狗狗的休息地方，需自付費用。 整體來說，真的是極為推薦的一個泡湯住宿！

所在位置很好，入住的是剛落成一年的新館，很新，裝潢風格很雅緻，早餐雖選項不多但是廚師的手藝很好，食材很新鮮，唯一美中不足的是床不好睡，似乎不是獨立筒床墊，翻身都會有聲音，床太軟⋯

環境清幽 建築外觀好看 房間算寬敞 溫泉也好泡 就是清潔有待加強 房間內仍有前面房客遺留的垃圾 還有多隻小螞蟻在床頭爬 服務人員態度客氣但處理事情不是很積極 如果可以改進這些 應該生意會更好 畢竟價位不低 還是希望有更好的服務品質

Good!!!

Love the calm and peaceful environment away from the city hustle… indeed a relaxing days spend enjoying hot spring indoor and outdoor… friendly service form the hotel staff as well.

房間裡的溫泉♨️很舒服😌，早餐很好吃喔！晚餐有火鍋及自助晚餐可自由選擇，餐色可吃飽，晚上睡覺也很舒適