南海灘麗思卡爾頓酒店 (The Ritz-Carlton South Beach)

説實在的，Ritz-Carlton沒怎麼讓我失望過，非常符合我在South Beach度假屋的期待。早餐非常豐富，尤其是水果種類繁多且不普通。唯一遺憾的是沒有Salad，這讓習慣早餐吃菜的我有點不習慣，雖然小哥給我補了點牛油果和番茄，但總覺得少點維C。不知道是不是南方人是不是把水果當菜的緣故，沒有Salad感覺有點奇怪。最讓我驚喜的是大堂居然有個香水品牌krigle是奧黛麗赫本喜歡的，我是她的粉絲，便毫不猶豫地入手了1瓶。

房間很大 面對大海 景色優美 離游泳池很近， 白天和夜間的游泳池各有千秋， 從酒店後面走到沙灘也是幾步路， 躺著晒太陽很愜意 非常適合度假，推薦。

非常開心的體驗，我看了很多差評説房間質量和服務不好所以如之前一直很擔心。但沒想到房間非常棒很新 服務也非常熱情 他們可以記住我的姓氏 很體貼 不錯的選擇很高的性價比

泳池很不錯

房間乾淨整潔，尤其是床睡著非常舒服，就是淋浴設施老了些 訂的是部分海景房，完全沒必要，因為對著空調外機，還不如城景房或者泳池房 邁阿密沙灘都是全包給管理公司運營，所以沒有酒店私人海灘，這個來之前沒有想到 所以游泳池人很多，小了點 其他服務、餐飲都很好 停車超級貴60美元一天

酒店位置非常好，就在林肯大道南海灘，房間不錯，隔音效果好，房價偏高。餐廳希臘餐廳應該是外包出去了，性價比太差，服務一般。

酒店位置特別好，有自己的沙灘，酒店提供太陽傘躺椅，浴巾的服務。還有各種防晒霜。酒店的早餐也不錯，簡單精緻。推薦！

衞生：很乾凈 環境：很不錯，位置也比較方便。 服務：服務也很好，入住體驗真的很不錯，泳池很漂亮。期待下次再來邁阿密

房間偏小但衞生間較大，衞生間隔音效果很好。大堂比較氣派，説這個主要是住紐約一些五星酒店，他們大堂都偏小，估計是紐約寸土寸金的原因。早餐不錯，周邊環境很好，可以長住度假。酒店在沙灘旁，還是很方便到海邊。

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.