We had a funeral and had to change our check in date. After 32 calls with no answer we have presented ourselves at the hotel. Important note: We've paid in advance the full reservation. The hotel and 訂房網站.com didn't inform about the no show policy and when we apperead at the hotel we didn't have a room. The team was super rude and didn't help us at hotel. They left the reception, closed themselves in one room and didn't even attend our requests to get some support.
When accessing 訂房網站 page, booking page and the hotel page, there were rooms available so we requested again the team support. The reply from Alejandra, the recepcionist that was in the front desk, was that we have nothing to do with their reservation policy. We've called the reservation central and when the phone was in speaker mode the lady from the group even told 'you are trying to fool them, why don't you give them a room?'
We are demanding to get our money back or credit from the 3 nights we've showed up and they didn't provide a room.
Andreia
夫妻/情侶出遊 含陽台雙人房
入住於2023年09月
1.0
評價於:2023年09月21日
We had a funeral and had to change our check in date. After 32 calls with no answer we have presented ourselves at the hotel. Important note: We've paid in advance the full reservation. The hotel and 訂房網站.com didn't inform about the no show policy and when we apperead at the hotel we didn't have a room. The team was super rude and didn't help us at hotel. They left the reception, closed themselves in one room and didn't even attend our requests to get some support.
When accessing 訂房網站 page, booking page and the hotel page, there were rooms available so we requested again the team support. The reply from Alejandra, the recepcionist that was in the front desk, was that we have nothing to do with their reservation policy. We've called the reservation central and when the phone was in speaker mode the lady from the group even told 'you are trying to fool them, why don't you give them a room?'
We are demanding to get our money back or credit from the 3 nights we've showed up and they didn't provide a room.
AluaSoul Menorca - Adults Only
(AluaSoul Menorca - Adults Only)附近飯店推薦
常見問題
AluaSoul Menorca - Adults Only的入住和退房時間是什麼?
入住時間:15:00以後 退房時間:12:00以前
AluaSoul Menorca - Adults Only是否提供早餐?
飯店提供早餐。
AluaSoul Menorca - Adults Only提供哪些設施及服務?
潛水,泳池,運動場,健身房,SPA,24小時服務
AluaSoul Menorca - Adults Only附近有什麼熱門景點?
卡拉阿爾考法爾(約0.7公里),Splash Sur Menorca(約3.4公里),Minura Sur Menorca & Waterpark(約3.5公里)
Andreia
夫妻/情侶出遊
含陽台雙人房
入住於2023年09月
Andreia
夫妻/情侶出遊 含陽台雙人房
入住於2023年09月