It’s an excellent hotel in general, beautiful lake view, close to city and tram, quiet environment. To be honest, it gives an old vibe considering the year while it’s price worthy. Pool and gym are good.
Staff are nice and welcome. We left out glass cups when we checked out, when we came back they were kept. 🙏
Some front staff friendly, room average, window opens to a concrete wall, feels like a jail, and very dark, staff at buffet breakfast unhelpful and unfriendly. They overcharged me $38 per person while hotel staff said they offer $25 coupons for guests. Disappointed for being placed in a dark room (older part of hotel), swimming pool nice but needs improvement, I could find rubbish and bunch of hair on the ground every where. Not close to restaurants or amenities, or public transport. Overall, too far from main CBD and long distance to shops.
Michelle n Paul
夫妻/情侶出遊
標準特大床房
入住於2025年09月
4.0
評價於:2025年09月23日
My husband & I always have a nice stay at The Mercure Albert Park.
We received a lovely upgrade to a lake view.
Positives - great location for Albert Park
- great sauna, pool & gym
- friendly staff
- tram is a 5 min walk straight into downtown Melbourne
- bed is comfortable, pillows are soft
- soft dressing gown and slippers
Negatives - room including bathroom a bit dated, shower had to be adjusted all the time as it went hot then cold then hot again,
- Air con didn’t seem to work very well
- you only get 2 pillows for a king bed, so I had to ask for another 2 pillows which took housekeeping 4 hrs to get to us and I had to go back to reception as housekeeping wouldn’t answer their phone
Overall, we do love staying here!!
Disappointing stay - room was hot and stuffy - air con didn’t seem to work. Service was very average waited over 30mins for a shaving kit- when I went to leave the car park they tried to charge me $40 when told it was $25 . Seemed to be a lot of staff but difficult to get help. No streaming tv available could only use screen mirroring but because wifi was poor signal couldn’t work. Overall stay was poor.
It’s an excellent hotel in general, beautiful lake view, close to city and tram, quiet environment. To be honest, it gives an old vibe considering the year while it’s price worthy. Pool and gym are good.
Staff are nice and welcome. We left out glass cups when we checked out, when we came back they were kept. 🙏
Some front staff friendly, room average, window opens to a concrete wall, feels like a jail, and very dark, staff at buffet breakfast unhelpful and unfriendly. They overcharged me $38 per person while hotel staff said they offer $25 coupons for guests. Disappointed for being placed in a dark room (older part of hotel), swimming pool nice but needs improvement, I could find rubbish and bunch of hair on the ground every where. Not close to restaurants or amenities, or public transport. Overall, too far from main CBD and long distance to shops.
Michelle n Paul
夫妻/情侶出遊 標準特大床房
入住於2025年09月
4.0
評價於:2025年09月23日
My husband & I always have a nice stay at The Mercure Albert Park.
We received a lovely upgrade to a lake view.
Positives - great location for Albert Park
- great sauna, pool & gym
- friendly staff
- tram is a 5 min walk straight into downtown Melbourne
- bed is comfortable, pillows are soft
- soft dressing gown and slippers
Negatives - room including bathroom a bit dated, shower had to be adjusted all the time as it went hot then cold then hot again,
- Air con didn’t seem to work very well
- you only get 2 pillows for a king bed, so I had to ask for another 2 pillows which took housekeeping 4 hrs to get to us and I had to go back to reception as housekeeping wouldn’t answer their phone
Overall, we do love staying here!!
Disappointing stay - room was hot and stuffy - air con didn’t seem to work. Service was very average waited over 30mins for a shaving kit- when I went to leave the car park they tried to charge me $40 when told it was $25 . Seemed to be a lot of staff but difficult to get help. No streaming tv available could only use screen mirroring but because wifi was poor signal couldn’t work. Overall stay was poor.
訪客用戶
商務出差 湖景高級特大床間
入住於2025年06月
3.7
評價於:2025年06月07日
Wi-fi speed too slow in the room
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