I have stayed here numerous times but not in a while. It was only the manager that saved this from being a ‘nail in the coffin’ review. Hats off to her, she’s terrific. The late eve front desk guy was abrupt, unhelpful and quite arrogant when asked for documentation to support the c/card receipt of preauthorisation deposit of $150 that seems ridiculously large given the room was under $110.
The room itself was damp, stank and I had to have the dehumidifier setting on the aircon on all night. The bath was very slow to drain, bathroom sink was cracked and scratched, everything looked tired and smelled terrible and the icing on the cake was the drilling first thing in the morning that sounded like it was coming from the next room door… nice!
The manager has offered to look after me next time and I will certainly give it a shot, but a less persistent person would have given up and left after dealing with the late night reception staff’s attitude.
The room itself was clean and tidy but the smell was awful. Hopefully next time, if I choose to return, will be an improvement.
LaylaG
家庭出遊
家庭房
入住於2024年01月
4.2
很好
評價於:2024年01月22日
Good location! Just a bit dissapointed they charged for a parking when at the time of booking it was already included.
訪客用戶
夫妻/情侶出遊
標準房
入住於2024年02月
5.0
超讚
評價於:2024年02月13日
Liked
訪客用戶
好友出遊
標準房
入住於2023年11月
3.7
評價於:2023年11月30日
The receptionist didn’t provide good service didn’t help while changing room but other than it was a good hotel and at a good location if you wanna move around in city
Summer traveler
好友出遊
家庭房
入住於2023年01月
4.2
很好
評價於:2023年01月22日
Checking into the place was great! Nice and friendly!
Staying in the family room was great! Enough room for all of us to stay! Nice seating area.
Excellent price for what you get.
Gym and sauna was a great addition to the place.
訪客用戶
夫妻/情侶出遊
雙人間 - 沒有窗戶
入住於2024年02月
4.7
很棒
評價於:2024年02月15日
Stayed in a windowless room which was fine for one night but no longer. Nice place and good facilities
めるる
獨自出遊
標準房
入住於2023年08月
3.2
評價於:2023年10月01日
冷房が壊れており深夜に部屋を移動しなければいけなかったが、すぐに対応してくれた。トラムから近いのでflinders street stationや southern cross stationへのアクセスも簡単で快適なmelbourne lifeを過ごせた
訪客用戶
家庭出遊
家庭房
入住於2023年12月
3.7
評價於:2023年12月30日
Reception service was fine, and very helpful regarding any information about city and other nearby areas details, thanks
訪客用戶
夫妻/情侶出遊
豪華房
入住於2023年11月
4.0
評價於:2023年11月28日
Nice and cosy place in st kilda not too far to tram stop that can take you in to town.
訪客用戶
夫妻/情侶出遊
標準房
入住於2022年12月
4.5
很好
評價於:2023年01月03日
Hotel was clean and the rooms were large, giving enough room for two backpackers. The hotel staff were amazing at dealing with an issue with some guests next door and even came and found us again the next day to explain what had happened. The gym was fine to use for us too!
Nixa
商務出差 標準房
入住於2023年11月
2.7
評價於:2023年11月02日
I have stayed here numerous times but not in a while. It was only the manager that saved this from being a ‘nail in the coffin’ review. Hats off to her, she’s terrific. The late eve front desk guy was abrupt, unhelpful and quite arrogant when asked for documentation to support the c/card receipt of preauthorisation deposit of $150 that seems ridiculously large given the room was under $110.
The room itself was damp, stank and I had to have the dehumidifier setting on the aircon on all night. The bath was very slow to drain, bathroom sink was cracked and scratched, everything looked tired and smelled terrible and the icing on the cake was the drilling first thing in the morning that sounded like it was coming from the next room door… nice!
The manager has offered to look after me next time and I will certainly give it a shot, but a less persistent person would have given up and left after dealing with the late night reception staff’s attitude.
The room itself was clean and tidy but the smell was awful. Hopefully next time, if I choose to return, will be an improvement.
LaylaG
家庭出遊 家庭房
入住於2024年01月
4.2
很好
評價於:2024年01月22日
Good location! Just a bit dissapointed they charged for a parking when at the time of booking it was already included.
訪客用戶
夫妻/情侶出遊 標準房
入住於2024年02月
5.0
超讚
評價於:2024年02月13日
Liked
訪客用戶
好友出遊 標準房
入住於2023年11月
3.7
評價於:2023年11月30日
The receptionist didn’t provide good service didn’t help while changing room but other than it was a good hotel and at a good location if you wanna move around in city
Summer traveler
好友出遊 家庭房
入住於2023年01月
4.2
很好
評價於:2023年01月22日
Checking into the place was great! Nice and friendly!
Staying in the family room was great! Enough room for all of us to stay! Nice seating area.
Excellent price for what you get.
Gym and sauna was a great addition to the place.
訪客用戶
夫妻/情侶出遊 雙人間 - 沒有窗戶
入住於2024年02月
4.7
很棒
評價於:2024年02月15日
Stayed in a windowless room which was fine for one night but no longer. Nice place and good facilities
めるる
獨自出遊 標準房
入住於2023年08月
3.2
評價於:2023年10月01日
冷房が壊れており深夜に部屋を移動しなければいけなかったが、すぐに対応してくれた。トラムから近いのでflinders street stationや southern cross stationへのアクセスも簡単で快適なmelbourne lifeを過ごせた
訪客用戶
家庭出遊 家庭房
入住於2023年12月
3.7
評價於:2023年12月30日
Reception service was fine, and very helpful regarding any information about city and other nearby areas details, thanks
訪客用戶
夫妻/情侶出遊 豪華房
入住於2023年11月
4.0
評價於:2023年11月28日
Nice and cosy place in st kilda not too far to tram stop that can take you in to town.
訪客用戶
夫妻/情侶出遊 標準房
入住於2022年12月
4.5
很好
評價於:2023年01月03日
Hotel was clean and the rooms were large, giving enough room for two backpackers. The hotel staff were amazing at dealing with an issue with some guests next door and even came and found us again the next day to explain what had happened. The gym was fine to use for us too!
Nixa
商務出差
標準房
入住於2023年11月
LaylaG
家庭出遊
家庭房
入住於2024年01月
訪客用戶
夫妻/情侶出遊
標準房
入住於2024年02月
訪客用戶
好友出遊
標準房
入住於2023年11月
Summer traveler
好友出遊
家庭房
入住於2023年01月
訪客用戶
夫妻/情侶出遊
雙人間 - 沒有窗戶
入住於2024年02月
めるる
獨自出遊
標準房
入住於2023年08月
訪客用戶
家庭出遊
家庭房
入住於2023年12月
訪客用戶
夫妻/情侶出遊
豪華房
入住於2023年11月
訪客用戶
夫妻/情侶出遊
標準房
入住於2022年12月
Nixa
商務出差 標準房
入住於2023年11月
LaylaG
家庭出遊 家庭房
入住於2024年01月
訪客用戶
夫妻/情侶出遊 標準房
入住於2024年02月
訪客用戶
好友出遊 標準房
入住於2023年11月
Summer traveler
好友出遊 家庭房
入住於2023年01月
訪客用戶
夫妻/情侶出遊 雙人間 - 沒有窗戶
入住於2024年02月
めるる
獨自出遊 標準房
入住於2023年08月
訪客用戶
家庭出遊 家庭房
入住於2023年12月
訪客用戶
夫妻/情侶出遊 豪華房
入住於2023年11月
訪客用戶
夫妻/情侶出遊 標準房
入住於2022年12月