Firstly please improve your speed of service for the front desk - too much administrative work and slower then slow. We have to tolerate the unfriendly- unwelcoming- unattentive service level from face to face and also via phone call.
Upon checking in we were shocked with the given room view that facing blocked of walls with left over construction stuff to welcome us!!
After much noises - the duty manager made a recovery to charge us to higher floor better room with a more welcoming city view - thank you for this!!
Our last stay in Hatten Melaka was like more than 5 years ago and this return 訂房網站 the arrangement was totally a huge disappointment!
Please fix your front desk speed and friendliness!
Kate Thom
夫妻/情侶出遊
一室雙床套房
入住於2025年06月
3.2
評價於:2025年07月02日
The Twin Room Suite on the 21st floor was very run down. The carpets were filthy and covered with stains everywhere and there was a lingering smell of vomit on the carpet in front of the sofa which I had to use pure essential Peppermint oil to counter. There was debris (insect dropping? See photo) on the sofa when we first checked into the room. The bathroom had a faint unpleasant odour and the shower stall door could not keep in water from so the bathroom floor was semi- flooded each time we took a shower. Hotel breakfast buffet is of decent quality and variety but the coffee is undrinkable. Bed was comfortable and bed linens clean.
I think the responses by the hotel's "MarCom" or purported service recovery team appears to be AI generated as the complaints I now read online stretch way back with similar adverse feedback but nothing seems rectified despite platitudes and assurances to do better.
Location is however top notch and if you are not a stickler for hygiene then the Hatten Hotel may be OK for you.
Village guy liking travelling
獨自出遊
豪華套房
入住於2025年05月
5.0
超讚
評價於:2025年05月04日
Location is more convenient to red square, Cheng he museum, Jonker street and malacca river cruise,etc. with just a few minutes walking.
The strait mosque is 5mins cab distance.
U can enjoy the sunrise from oneself room.
The roof lounge view also fantastic. U can oversee the malacca city and also the strait.
The hotel staff is polite and friendly with smile faces always.
Fall stalls , convenience shops are surrounding. U can enjoy the local cuisines anytime.
Good location. Cleanliness was fine .
Only thing is as we left one of our room card in the room but was taken by the house keeping when they are doing the cleaning. Had to call them and ask them to send us another room card. Breakfast was fine too. Overall recommend.
Immala
夫妻/情侶出遊
尊貴精緻套房
入住於2025年06月
3.7
評價於:2025年06月25日
Repeated stay due to convenient location with shopping malls, eateries and tourist attractions.
However the check in experience was bad, wonder where are all the friendly n welcoming front desk staffs? Guests gotta greet them first before they greet guests😂 Used to meet many friendly n smiling FD staffs during my visits to stay at Hatten and even recommended my friends to stay at Hatten.
But the standard of proffessionalism seems to drop.🤔My room aircon not cold enough n the room is humid, since only 1 night stay for this 訂房網站, the tiredness n the check in experience puts me off for a room change🙁
Almost slipped n fell in the bathroom due to water leaking to floor after shower. After checking maybe due to old rubber glass door s訂房網站s not covering the full door panel thus causing water to escape😱😤
Despite all above, it is still my first choice n a good clean hotel to stay.😃
Just hope the hotel can go through some renovation to refresh and upgrade the rooms as some counter surface in the bathroom areas are chipped. Hope to see some family rooms with x2 double beds or x1 queen bed with x1 single bed with views too!😃
Firstly please improve your speed of service for the front desk - too much administrative work and slower then slow. We have to tolerate the unfriendly- unwelcoming- unattentive service level from face to face and also via phone call.
Upon checking in we were shocked with the given room view that facing blocked of walls with left over construction stuff to welcome us!!
After much noises - the duty manager made a recovery to charge us to higher floor better room with a more welcoming city view - thank you for this!!
Our last stay in Hatten Melaka was like more than 5 years ago and this return 訂房網站 the arrangement was totally a huge disappointment!
Please fix your front desk speed and friendliness!
Kate Thom
夫妻/情侶出遊 一室雙床套房
入住於2025年06月
3.2
評價於:2025年07月02日
The Twin Room Suite on the 21st floor was very run down. The carpets were filthy and covered with stains everywhere and there was a lingering smell of vomit on the carpet in front of the sofa which I had to use pure essential Peppermint oil to counter. There was debris (insect dropping? See photo) on the sofa when we first checked into the room. The bathroom had a faint unpleasant odour and the shower stall door could not keep in water from so the bathroom floor was semi- flooded each time we took a shower. Hotel breakfast buffet is of decent quality and variety but the coffee is undrinkable. Bed was comfortable and bed linens clean.
I think the responses by the hotel's "MarCom" or purported service recovery team appears to be AI generated as the complaints I now read online stretch way back with similar adverse feedback but nothing seems rectified despite platitudes and assurances to do better.
Location is however top notch and if you are not a stickler for hygiene then the Hatten Hotel may be OK for you.
Village guy liking travelling
獨自出遊 豪華套房
入住於2025年05月
5.0
超讚
評價於:2025年05月04日
Location is more convenient to red square, Cheng he museum, Jonker street and malacca river cruise,etc. with just a few minutes walking.
The strait mosque is 5mins cab distance.
U can enjoy the sunrise from oneself room.
The roof lounge view also fantastic. U can oversee the malacca city and also the strait.
The hotel staff is polite and friendly with smile faces always.
Fall stalls , convenience shops are surrounding. U can enjoy the local cuisines anytime.
Good location. Cleanliness was fine .
Only thing is as we left one of our room card in the room but was taken by the house keeping when they are doing the cleaning. Had to call them and ask them to send us another room card. Breakfast was fine too. Overall recommend.
Immala
夫妻/情侶出遊 尊貴精緻套房
入住於2025年06月
3.7
評價於:2025年06月25日
Repeated stay due to convenient location with shopping malls, eateries and tourist attractions.
However the check in experience was bad, wonder where are all the friendly n welcoming front desk staffs? Guests gotta greet them first before they greet guests😂 Used to meet many friendly n smiling FD staffs during my visits to stay at Hatten and even recommended my friends to stay at Hatten.
But the standard of proffessionalism seems to drop.🤔My room aircon not cold enough n the room is humid, since only 1 night stay for this 訂房網站, the tiredness n the check in experience puts me off for a room change🙁
Almost slipped n fell in the bathroom due to water leaking to floor after shower. After checking maybe due to old rubber glass door s訂房網站s not covering the full door panel thus causing water to escape😱😤
Despite all above, it is still my first choice n a good clean hotel to stay.😃
Just hope the hotel can go through some renovation to refresh and upgrade the rooms as some counter surface in the bathroom areas are chipped. Hope to see some family rooms with x2 double beds or x1 queen bed with x1 single bed with views too!😃
Wusuodiaowei
家庭出遊
豪華套房
入住於2025年10月
訪客用戶
家庭出遊
一室雙床套房
入住於2025年10月
M303633****
家庭出遊
精緻套房
入住於2025年10月
E1468****
商務出差
精緻套房
入住於2025年07月
訪客用戶
好友出遊
精緻套房
入住於2025年07月
Kate Thom
夫妻/情侶出遊
一室雙床套房
入住於2025年06月
Village guy liking travelling
獨自出遊
豪華套房
入住於2025年05月
M50682****
商務出差
精緻套房
入住於2025年08月
訪客用戶
夫妻/情侶出遊
精緻套房
入住於2025年06月
Immala
夫妻/情侶出遊
尊貴精緻套房
入住於2025年06月
Wusuodiaowei
家庭出遊 豪華套房
入住於2025年10月
訪客用戶
家庭出遊 一室雙床套房
入住於2025年10月
M303633****
家庭出遊 精緻套房
入住於2025年10月
E1468****
商務出差 精緻套房
入住於2025年07月
訪客用戶
好友出遊 精緻套房
入住於2025年07月
Kate Thom
夫妻/情侶出遊 一室雙床套房
入住於2025年06月
Village guy liking travelling
獨自出遊 豪華套房
入住於2025年05月
M50682****
商務出差 精緻套房
入住於2025年08月
訪客用戶
夫妻/情侶出遊 精緻套房
入住於2025年06月
Immala
夫妻/情侶出遊 尊貴精緻套房
入住於2025年06月